Summary
Overview
Work History
Education
Skills
Timeline
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Kostas Koutoulakis

Kostas Koutoulakis

Ano Archanes

Summary

I'm always willing to help the guests in any way I can, so they can have the best experience possible.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Receptionist A

King Minos Retreat Resort and Spa
04.2022 - 11.2024

Head receptionist/ Team leader

Check in- Check out

Room changes

Allocation

Complaint Handling

Customer service

Stop sales

Assistance in the reservation department

Bellboy

Akasha Beach Hotel & Spa
06.2021 - 11.2021
  • Reservations Handling
  • Answering Reviews
  • Check In / Check out
  • Guest Relations

Bellboy

Golden Beach Hotel
05.2018 - 11.2020
  • Assistant in the Front Desk / Reservations Department
  • "Best Employee of the Season" 2019 Award

Assistant in the Reservations Department

Eliathos Residence Houses
07.2016 - 01.2018

Education

Degree - Computer Applications & Programming

6th Technical High School of Heraklion
01.2008 - 01.2010

Medical Computer Applications Technician - undefined

Public Vocational Training Institute
01.2010 - 01.2011

Skills

  • Microsoft Office

  • Opera PMS

  • Galaxy PMS

  • Good Communication

  • Multi tasking

  • Call center handling

  • Allocation

  • Invoicing

  • Complain Handling

  • Staff's shifts handling

  • Reservations

Timeline

Receptionist A

King Minos Retreat Resort and Spa
04.2022 - 11.2024

Bellboy

Akasha Beach Hotel & Spa
06.2021 - 11.2021

Bellboy

Golden Beach Hotel
05.2018 - 11.2020

Assistant in the Reservations Department

Eliathos Residence Houses
07.2016 - 01.2018

Medical Computer Applications Technician - undefined

Public Vocational Training Institute
01.2010 - 01.2011

Degree - Computer Applications & Programming

6th Technical High School of Heraklion
01.2008 - 01.2010

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Kostas Koutoulakis