Kostas Lazakis

Portfolio of 20 clients from Large Corporate and Heavy Industry, across country and worldwide

· Understanding clients’ needs and managing multiple tasks and projects between client and company

· Making sure that client and customer needs are being met and understood by each department in the company

· Handling any client complaints, working to find solutions to any client issues and managing other departments to foster a positive client-company relationship.

· Collecting and analyzing data concerning consumer behavior to understand changing needs

· Building strong client relationships to maintain old business and acquire new customers

· Accounting, billing, and service delivery to maintain and enhance client satisfaction.

· Expansion of proven commercial accountability & efficiency across both teams of Personal Banking (41Rms) and Upper Mass (80 Upper Mass Officers)

· Providing sales experience and commercial result all along the sales process (financial planning, monitoring, clients’ meetings, after sales)

· Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships· Identified new product opportunities and target customers

· Maintained long-term customer relationships to consistently increase sales

· Achieved regional sales goal by completing audits, resolving problems, training staff members and completing action plans

· Coached over 70 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings

· Achieved consistent growth across 8 years with company, frequently overcoming challenging marketing conditions to bring in dramatic results

· Provided management and support to sales team of 41, driving productivity and positive work environment

· Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch

· Used effective sales strategies to persuade clients to accept proposals, resulting in increase of more than 50% in new business per year

· Managed portfolio of >150 high net worth (HNW) clients with €80m in total assets

· Planned portfolio solutions after carefully analyzing clients' financial health and future requirements

· Supported branch manager using communication and interpersonal skills, resulting in over 60% increase in new business

· Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals

· Built and maintained relationships with new and

existing clients while providing high level of expertise

• Relationship Manager in a wide range of retail products (Investments, deposits, mortgage loans)
• Head Teller- Teller

· Teaching the Principals of Economic Theory & Bus.Administration

· Preparing students for their admission to higher education institutions

· Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

· Promoted products or services to each customer to

consistently achieve sales targets