Kriselle Vida
Athens
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering and maintaining professional relationships that contribute to increased profitability and drive business results. Skilled in providing exceptional customer experiences and resolving issues efficiently. Adept at leveraging industry knowledge to anticipate customer needs and deliver tailored solutions.
Overview
7
7
years of professional experience
Work History
Pet Sitter (Part time)
- Caring for dogs in the absence of his/her owners
- Adhering to a strict feeding schedule
- Cleaning up after the animal
- Ensuring the animal was safe
- Following any instructions for the animal's care as left by the owners
Waitress/Cashier
HANOI RESTAURANT
09.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Barista
Sharewish (Milk Tea Shop)
10.2022 - 07.2023
- Learned how to make milk teas with boba
- Sanitize and wash dishes and other items by hand
- Keep records of the quantities of ingredients
- Serve customers at counters
- Stock refrigerators
- Take customers' orders
- Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
- Handle and store cleaning products
- Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
B/A Waitress
Royal Mare Mitsis Hotel
05.2022 - 09.2022
- Provide guests with an exceptional dining experience and quality service
- Routinely served more than 100 customers during morning and evening shifts and offered quick and friendly service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Trained staff members on use of PDA system
- Uphold high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Worked at the main restaurant, Asian A La Carte Restaurant and Snack bar
Customer Service Representative
Teleperformance (Pandora)
11.2021 - 02.2022
- Quickly triaged incoming calls, and escalated calls when necessary
- Updated customer accounts, and resolve customer issues
- Used chats and email as well to assist customers
- Assisted customers with finding the right products they were looking for and answered any questions they had
Scheduling Coordinator
Marx Medical
03.2021 - 06.2021
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift
- Developed and implemented scheduling policies
- Set up appointments with customers
- Checked prices and calculated totals for accurate invoice processing
- Developed weekly production status reports for supervisor and manager
- Prearranged equipment for production to keep tasks and workers on schedule
Housekeeping (Part time)
01.2018 - 01.2021
- Worked flexible hours; night, weekend, and holiday shifts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Dusted picture frames and wall hangings with cloth
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
Waitress/Cashier
SUSHI ONE
12.2019 - 05.2020
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates
- Replenished table, wait staff, and kitchen supplies
- Used cash registers and credit card machines to cash out customers
- Ability to understand different kinds of people
- Accepted calls and delivery and other inquiries
Waitress/Cashier
Indian Haveli
01.2019 - 12.2019
- Cultivated warm relationships with regular customers
- Greeted new customers, discussed specials, and took drink orders
- Kept server areas clean and stocked to increase efficiency while working tables
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items
- Complied with health and safety regulations, maintaining top cleanliness and organization
- Took orders and delivered food items to residents in the main dining room
- Answering calls and handling reservations
- Handled with customers with empathy and composure
Education
Bachelor of Science - Engineering
Hellenic American College
Athens02-2029
Courses - Travel and Tourism
IATA (International Air Transport Association)
07.2020
Skills
- Communication
- Computer Skills
- Adaptability
- Motivated Attitude
- Customer Service
- Teamwork Skills
- Pet safety
- Behavior monitoring
Personal Information
- Date of Birth: 08/28/99
- Nationality: Filipino
Languages
English
Native language
Greek
Intermediate
B1
Tagalog
Intermediate
B1
English
Upper intermediate
B2
Timeline
Waitress/Cashier
HANOI RESTAURANT
09.2023 - Current
Barista
Sharewish (Milk Tea Shop)
10.2022 - 07.2023
B/A Waitress
Royal Mare Mitsis Hotel
05.2022 - 09.2022
Customer Service Representative
Teleperformance (Pandora)
11.2021 - 02.2022
Scheduling Coordinator
Marx Medical
03.2021 - 06.2021
Waitress/Cashier
SUSHI ONE
12.2019 - 05.2020
Waitress/Cashier
Indian Haveli
01.2019 - 12.2019
Housekeeping (Part time)
01.2018 - 01.2021
Pet Sitter (Part time)
Bachelor of Science - Engineering
Hellenic American College
Courses - Travel and Tourism
IATA (International Air Transport Association)
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