Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristi Shembitraku

Kristi Shembitraku

Korce

Summary

Proven track record in hospitality, exemplified by my role at Nirvana Beach Hotel, where I enhanced customer satisfaction and teamwork. Skilled in beverage preparation and maintaining cleanliness, I thrive in fast-paced environments, consistently driving improvements.


My dedication to professional development and ability to manage high-volume situations stand out, making me a reliable asset to any team.


Expedient drink-maker with experience delivering excellent service and cultivating loyal clientele. Conducts opening and closing activities, cleaning and restocking bar.


Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.


Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

6
6
years of professional experience

Work History

Recepsionist,Waitter,Barman

Nirvana Beach Hotel
05.2022 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Worked effectively in fast-paced environments.
  • Supported management in the planning and execution of promotional events to attract new customers.
  • Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
  • Worked well in a team setting, providing support and guidance.
  • Boosted teamwork and collaboration with open communication among staff members during busy shifts.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.

Waitter

Villa Themistolki
04.2019 - 10.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Informed customers about daily and seasonal specials.

Waitter

Parku Vlore
04.2021 - 10.2021
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Recepsionist

Casa Gace
06.2018 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor Degree - English Language And Literature

Fan S Noli
Korce
07.2019

Skills

  • Cleanliness and hygiene
  • Order Taking
  • Bar setup and breakdown
  • Alcohol Knowledge
  • Beverage Preparation
  • Highly reliable
  • Liquor, beer, and wine knowledge
  • Hospitality service expertise
  • Professional Appearance
  • Order Management
  • Changing beer kegs
  • Dining room management
  • Fast Learner
  • Teamwork and Professionalism
  • Collaboration and Teamwork
  • Honest and Dependable
  • Calm and Composed
  • Team Management

Languages

Albanian
Native language
English
Upper intermediate
B2

Timeline

Recepsionist,Waitter,Barman

Nirvana Beach Hotel
05.2022 - 09.2024

Waitter

Parku Vlore
04.2021 - 10.2021

Waitter

Villa Themistolki
04.2019 - 10.2021

Recepsionist

Casa Gace
06.2018 - 12.2018

Bachelor Degree - English Language And Literature

Fan S Noli
Kristi Shembitraku