Kristina Giatsina

• Online Booking & Channel Management: Handled website bookings (WordPress) and managed online sales channels including Viator, GetYourGuide, and TripAdvisor
• Digital Marketing & Customer Engagement: Monitored reviews, created promotional campaigns and newsletters via Mailchimp, and maintained client and partner communication
• Operations & Coordination: Supported cruise operations, scheduling, and coordination with collaborators and clients
• Customer Service & Financial Support: Provided customer care, tracked financial data, entered invoices, and managed reservations

• Customer Relations & Issue Management: Handled complaints, special requests, and reservations with a focus on client satisfaction
• Review & Reputation Monitoring: Managed and reported customer feedback via Trustpilot, ensuring timely follow-up and analysis
• Communication: Maintained direct contact with partner stations and brokers to coordinate services and resolve issues

Seasonal Remote Operations Coordinator
Destinations: Kefalonia, Peloponnese, Malta

• Planned and organized private transfers and package bookings across multiple destinations
• Monitored automated systems for transfers, routes, and bookings, ensuring accuracy and service continuity
  (Systems used: Asterix, Hermes, Jira Ticket System)
• Identified and reported operational or system issues, collaborating with relevant teams for resolution
• Maintained effective communication with partners and internal personnel regarding reservations, customer requests, and complaint handling

Seasonal Sales and Reservations Associate

• Specialized in reservations and pricing management
• Provided sales support through the company website
• Gained experience in sales and customer service via partner platforms including Booking.com and Expedia
• Handled customer service inquiries and complaint resolution
• Coordinated with partner Tour Operators and booking platforms to ensure smooth operations

Reservations Agent
FTI / BigXtra Touristik
Internship followed by full-time employment

• Managed back-office operations and reservations processing
• Received training in margin analysis and profitability monitoring
• Delivered customer service support and handled client inquiries
• Assisted with reporting and data analysis for operational improvements