Kristiyana Ivanova
Head Waitress
Grecce,Aegin
Summary
A seasoned Head Waiter and Barista with a proven track record at Aiakeion, I excel in enhancing dining experiences and fostering customer loyalty through exceptional hospitality service expertise and wine knowledge. Skilled in team leadership and efficient problem-solving, I significantly increased sales by mastering food and beverage pairings, showcasing a blend of hard and soft skills.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Head Waiter
Nisos Cafe Bar
09.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Aiakeion
07.2023 - 09.2024
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Barista
Aiakeion
09.2021 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Cardiff University
UkSkills
Order accuracy
Timeline
Head Waiter
Nisos Cafe Bar
09.2023 - Current
Head Waiter
Aiakeion
07.2023 - 09.2024
Barista
Aiakeion
09.2021 - 09.2022
Bachelor Of Business Administration And Management - Business Administration And Management
Cardiff University
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