Kristiyana Ivanova
Head Waitress
Grecce,Aegin
Summary
A seasoned Head Waiter and Barista with a proven track record at Aiakeion, I excel in enhancing dining experiences and fostering customer loyalty through exceptional hospitality service expertise and wine knowledge. Skilled in team leadership and efficient problem-solving, I significantly increased sales by mastering food and beverage pairings, showcasing a blend of hard and soft skills.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Head Waiter
Nisos Cafe Bar
09.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Aiakeion
07.2023 - 09.2024
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Barista
Aiakeion
09.2021 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Cardiff University
UkSkills
Order accuracy
Food and beverage pairings
Daily specials memorization
Wine knowledge
Accurate money handling
Guest relations
Hospitality service expertise
Timeline
Head Waiter
Nisos Cafe Bar
09.2023 - Current
Head Waiter
Aiakeion
07.2023 - 09.2024
Barista
Aiakeion
09.2021 - 09.2022
Bachelor Of Business Administration And Management - Business Administration And Management
Cardiff University