Kyrania Chrysafina
Office Administration
Rhodes
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
40
40
years of professional experience
2
2
Languages
Work History
Event Coordinator/Planner
Hhotels Collection in South Rhodes
Kiotari/Lindos
01.2023 - 01.2025
- Responding to emails for all Events at Hhotels Collections
- Responding attentively to guests' requests and keeping records of these requests through emails and video calls for their events.
- Planning and organizing events from concept to execution
- Coordinating with vendors, suppliers, and event partners
- Collaborating with Marketing team for brochures/advertising for the Events
- Managing event budgets and logistics for the hotels
- Managing and budgeting customer finances
- Coordinating hotels, transportation and food/beverages for events
- Attending and monitoring events to ensure client satisfaction
- Implement event decorations
- Source and purchase materials for decorations
- Set up decorations for events
- Ensuring events run smoothly and meet objectives
- Take down decorations after events
- Responsible for the legalities of Civil weddings for the Registry Office
- Transfer couples to Registry Office for signing of legal papers when necessary
- Coordinated schedules and timelines for events.
Back Office Secretary
Hhotels – Princess Andriana Hotel & Resort Spa
Kiotari
01.2012 - 01.2022
- Orders – Sales research
- Managed filing system, entered data and completed other clerical tasks.
- Translation of documents (Greek/ English- English/Greek)
- Main Courante
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Responded to hotel reviews in TripAdvisor, Holiday Check, Booking.com & Expedia.
Reservation Manager
Greatland Villas
Kiotari
01.2015 - 01.2022
- Reservation management (online and with Travel Agencies)
- Updating website
- Responsible for planning, implementing and monitoring a company's Social Media
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Reservation Manager
Horizon Line Villas
01.2013 - 01.2020
- Reservation management (online and with Travel Agencies)
- Updating website & monitoring Social Media
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
English as a Foreign Language - Home School Owner
Private Lessons
01.2011 - 01.2012
- Teaching all level of English as a foreign Language from Pre-A1-C2
- Participation abroad in Higher Institutions of Examination
Assistant Manager
Kabanari Bay
01.2011 - 2011
- Reservation management (online and with Travel Agencies)
- Personnel management
- Updating website
- Administrative duties
- Processing Invoices
- Responsible for planning, implementing and monitoring a company's Social Media
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
External Contractor
The Institute of Communications and Computer Systems (ICCS)
01.2011 - 2012
- Provide services as and external specialist on Distance Education
- Development and adaptation methodologies and content
- Pilot site for carrying out the respective courses on a target group for women in remote areas of Greece
- Research and participation in European program: MW-SONET http://www.mwsonet.eu
- Distance Contractor
External Collaborator - Researcher
University of the Aegean
01.2006 - 01.2010
- Research and participation in European educational programs such as:
- - NEMED https://www.ea.gr/ep/nemed/
- - RURAL WINGS https://www.ea.gr/ep/rural_wings/
- - LTE https://lte-project.com
- - EVETE2 http://www.evete.org/cms/evete
- Organizing or participating in seminars, meetings, workshops and Conferences for the Research Projects.
- Financial organization of the Educational programs
- Translation of documents (English/Greek – Greek/English)
- Gathered and organized information for research purposes.
- Conducted fieldwork in diverse environments, adapting methodologies to unique challenges encountered.
Oral Examiner
PALSO/EDEXCEL International
01.2005 - 01.2010
- Oral Examinations for all levels of PALSO/EDEXCEL
- Examination periods
English Language Teacher
Foreign Language School of Anastasia Maniadaki
01.1999 - 01.2009
- Teaching English as a Foreign Language from Pre-A1 to B2 level
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Communicated with parents in person and phone to apprise of student progress, challenges and behavior issues.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
- Planned lessons for classroom.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
English Language Teacher
Private Lessons
01.1993 - 01.2009
- Teaching English as a Foreign Language from Pre-A1 to B2 level
- Registration of students for academic studies
- Communicated with parents in person and phone to apprise of student progress, challenges and behavior issues.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Maintained strong communication with parents, keeping them informed of their child''s progress in language acquisition and academic performance.
- Identified students struggling with material and made arrangements to meet in one-on-one environment.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Integrated multimedia resources into lessons to enhance engagement and comprehension of complex topics.
Public Servant
Department of Immigration
01.2004 - 01.2006
- Immigration Services
- Data Entry
- Organizing and filing documents
- Typing
- Registry procedures
- Under contract
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Bank Clerk
Commercial Bank of Greece (now Alpha Bank)
01.2001 - 01.2002
- Streamlined workflow by effectively organizing documents, files, and reports for easy access.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Administrative Employee
General Hospital of Rhodes “Andreas Papandreou”
01.2000 - 01.2001
- Issuing Admissions and Discharge documents to patients
- Correspondence to insurance companies abroad for compensation for patients
- Administrative work
- Under the program STAGE
Foreign Language School Owner
Le Tutor O.E.
01.1988 - 01.1993
- Teaching all level of English as a foreign Language from Pre-A1-C2
- Partnership with French and English Examination Center
- Participation abroad in Higher Institutions of Examination
- Participated in professional development opportunities to stay current with language teaching methodologies and trends.
- Evaluated and graded students' class work, assignments and papers.
- Determined learning needs and styles of students to target lesson plans.
- Established positive relationships with parents to encourage collaboration on student success and learning objectives.
- Incorporated differentiated instruction techniques to address individual student needs and learning styles.
- Implemented a variety of assessment methods to gauge student progress and adapt teaching strategies accordingly.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
- Collaborated with other faculty to plan and coordinate activities and events.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
English Language Teacher
Foreign Language School of Hrakleidi Sisters
01.1986 - 01.1987
- Teaching English as a Foreign Language from Pre-A1 to B2 level
- Evaluated student progress to offer recommendations for further development.
- Communicated with parents in person to apprise of student progress, challenges and behavior issues.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Monitored student progress and provided feedback to both students and parents.
- Assisted in development of extracurricular activities and special events.
Accounting Assistant
Siemens Electronic store
01.1985 - 1985
- External work – going to the Tax Office, Municipality Hall etc.
- Prepare financial statements and accounts, budgeting, managing ledgers and processing invoices
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Education
Senior High School Diploma -
Venetokleon High School
Rhodes, Greece1986
Course in Human Resources - undefined
Open 2 Study
AustraliaCertificate in Become a great English teacher for 2–3-year-old kids - undefined
Udemy
Certificate in TELF - undefined
Hellenic American Union
Athens, Greece01.2008
Senior High School Diploma - undefined
Patterson High School
Baltimore, MD01.1985
Skills
Skilled in data management and presentation tools Adaptability and flexibilityProblem-solvingValid Driver’s LicenseStrong organizational abilitiesSkilled in document scanningExperienced in touch-typing both English and GreekProficient in computer skills as certified by ECDLSkilled in data management and presentation tools
Affiliations
- Member of the Association of Culture in Asklipios – Rhodes, Greece
- President from 2 years
- Member of the Association of Language School Owners Dodecanese
- Until 2013
- Participation in volunteering, walking and fund raising for “Rodos for Life”
PAPERS/PRESENTATIONS - PUBLICATIONS
- Scientific Research: «ICT and Foreign/Second Language Teacher Training» http://www.icicte.org/ICICTE11Programme1.htm
- Multigrade and ICT https://slideplayer.com/slide/5959097/
CONTINUOUS TRAINING/SEMINARS
- Nov. 2016 – Seminar – “Digital Marketing in Hospitality” – E-Business Consultant Group sponsored by Piraeus bank – Rhodes, Greece
- Nov. 2013 – 3 day -Webinar – “Social Media - Hotel Marketing and SMO (Social Media Optimization), Newsletter Marketing and Basic Principles of Online Marketing” – Online
- Oct. 2011 – Conference – “Advance Learning Technologies and Applications – MW-SONET – Mentoring Rural Women Through Social Networking” – Kaunas University of Technology – Kaunas, Lithuania
- July 2011 – Conference – “International Conference of Information Communication Technologies (ICICTE)” - University of the Frazer Valley and The University of the Aegean – Rhodes, Greece
- June 2011 – Seminar – “Stress Reduced (Foreign Language) Learning SRL” – Association of Language School Owners Dodecanese – Rhodes, Greece
- Oct. 2009 – Workshop – “Getting to know the ECPE Speaking Test and New ETS materials and services” – Hellenic American Union – Rhodes, Greece
- Oct. 2009 – Seminar – “Rural Wings – E-Learning via Satellite in Rural Areas of Europe” – The Institute of Communications and Computer Systems (ICCS)- Athens, Greece
- Sept. 2009 – Conference – “ Empowerment of Vocational Education and Training by Improving the E-learning Competencies of Teachers and Trainers (EVETE2)” – Kaunas University of Technology Lithuania – Budapest, Hungary
- Nov. 2008 – Workshop – “A Safe Internet for Us and Our Children”, - Digital Awareness and Response to Threats –DART from the Special Secretariat for Digital design – Rhodes, Greece
- Sept. 2007 – Seminar – “Multigrade Education: Past, Present, Future?” – NEMED – Bucharest, Romania
- June 2007 – Seminar – “Seven Ways to Become a Star Teacher” – Express Publishing – Rhodes, Greece
- May 2007- Workshop – “The Multigrade Schools, the development of Remote Areas” – University of the Aegean – Karpathos, Greece
- April 2007 – Seminar – “Dynamic Vocabulary Teaching” – Burlington Books – Rhodes, Greece
- Feb. 2007 – Seminar – “Lifelong Learning Programme (LLP) – Info Days” The Educational, Audiovisual and Culture Executive Agency (EACEA) – Brussels, Belgium
PERSONAL CHARACTERISTICS
- Oral Communication
- Written Communication
- Initiative
- Team Spirit
- Consistency
- Work Ethic
Timeline
Event Coordinator/Planner
Hhotels Collection in South Rhodes
01.2023 - 01.2025
Reservation Manager
Greatland Villas
01.2015 - 01.2022
Reservation Manager
Horizon Line Villas
01.2013 - 01.2020
Back Office Secretary
Hhotels – Princess Andriana Hotel & Resort Spa
01.2012 - 01.2022
English as a Foreign Language - Home School Owner
Private Lessons
01.2011 - 01.2012
Assistant Manager
Kabanari Bay
01.2011 - 2011
External Contractor
The Institute of Communications and Computer Systems (ICCS)
01.2011 - 2012
External Collaborator - Researcher
University of the Aegean
01.2006 - 01.2010
Oral Examiner
PALSO/EDEXCEL International
01.2005 - 01.2010
Public Servant
Department of Immigration
01.2004 - 01.2006
Bank Clerk
Commercial Bank of Greece (now Alpha Bank)
01.2001 - 01.2002
Administrative Employee
General Hospital of Rhodes “Andreas Papandreou”
01.2000 - 01.2001
English Language Teacher
Foreign Language School of Anastasia Maniadaki
01.1999 - 01.2009
English Language Teacher
Private Lessons
01.1993 - 01.2009
Foreign Language School Owner
Le Tutor O.E.
01.1988 - 01.1993
English Language Teacher
Foreign Language School of Hrakleidi Sisters
01.1986 - 01.1987
Accounting Assistant
Siemens Electronic store
01.1985 - 1985
Course in Human Resources - undefined
Open 2 Study
Certificate in Become a great English teacher for 2–3-year-old kids - undefined
Udemy
Certificate in TELF - undefined
Hellenic American Union
Senior High School Diploma - undefined
Patterson High School
Senior High School Diploma -
Venetokleon High School