KYRIAKI KATOIKOY

Embedded in the Change Management Office of a client’s Digital Innovation department, shaping strategies for readiness, adoption, governance and multi-stakeholder engagement across large-scale digital transformation programs

Selected Projects:

• Salesforce CRM Transformation Program: Own the end-to-end change strategy for >1500 users across 3 subsidiaries. Built governance for new capability ideation and evaluation (triage → feasibility → CAB), defined adoption KPIs, and delivered targeted engagement campaigns that aligned business priorities with execution.
• Managed Print Services: Designed adoption framework and KPI taxonomy, delivering ~15% savings in print costs. Created behavior-change campaigns and executive reporting to embed sustainable digital practices.

Advised clients on digital transformation and regulatory technology projects in highly regulated industries, ensuring alignment of business, IT and compliance priorities.

Selected Projects:

• Regulatory Reporting (CSSF /European Central Bank): Supported transformation of risk and finance reporting processes. Coordinated stakeholders across compliance, finance, and IT to ensure adoption of new regulatory frameworks and delivery of high-quality outputs.
• ERP Vendor Selection (Retail, Manufacturing): Structured evaluation of major ERP platforms (SAP, Oracle, MS D365), designing criteria, scoring models, and demo frameworks that guided leadership decisions.

Consultant on strategy and transformation projects across finance, manufacturing and public sector working with governments and research institutes in multiple European countries. Focused on operating model design, innovation studies, and multinational system rollouts.

Selected Projects:

• Future of Manufacturing Roadmap (Luxembourg, Ministry of Economy): Project-managed a national innovation study involving academia, research institutes, and industry stakeholders. Coordinated contributions from PhD researchers, developed ecosystem maps, and delivered the Vision 2040 roadmap guiding government innovation and R&D priorities.
• Finance Transformation (London, Private Bank): Contributed to the redesign of the Finance function’s target operating model, identifying efficiency opportunities and proposing digital initiatives. Findings were consolidated into a transformation roadmap to guide leadership decision-making.
• Global e-Procurement Transformation (Italy, Manufacturing): Supported the multinational rollout of Synertrade across 10+ countries. Designed supplier onboarding processes, supported digital adoption and trained 200+ users, ensuring consistent procurement innovation.

Provided multilingual support for a global tech client, combining customer engagement, technical troubleshooting and cross-team collaboration. Progressed from Tier 1 frontline support to Tier 2 Escalation Support.

Key Responsibilities

• Tier 2 – Escalation Support: Resolved advanced technical cases escalated from Tier 1. Collaborated with technical teams to diagnose and fix recurring issues.
• Tier 1 – Customer & Technical Support: Assisted Italian-speaking users with account, subscription and device issues.