Lamprini Alexandra Bakola
Athens,I
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Aegean Airlines
01.2018 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
Salesperson, Storekeeper, Cashier
Meraki Shopping Centre (Tourist Shop)
05.2016 - 09.2017
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor in Early Education And Care -
University of West Attica
Athens, Greece11-2024
Bachelor - Classics
University of Crete
Rethymno, Greece07-2017
Skills
- Customer service and assistance
- Reliability and punctuality
- Complaint handling
- Problem-solving
- Teamwork and cooperation
- First Aid
- Attention to detail
Certification
- Seminar in Special Education
- Microsoft Office (Word, Excel, Internet)
Languages
Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Timeline
Cabin Crew Member
Aegean Airlines
01.2018 - Current
Salesperson, Storekeeper, Cashier
Meraki Shopping Centre (Tourist Shop)
05.2016 - 09.2017
- Seminar in Special Education
- Microsoft Office (Word, Excel, Internet)
Bachelor in Early Education And Care -
University of West Attica
Bachelor - Classics
University of Crete
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