Lampros Paloukos

Leading Food & Beverage operations at Two Sisters Properties in

mykonos (Seasonal)

• Hiring , Training, and supervising employees, Handle scheduling, performance reviews, and staff development.
• Managed all aspects of food and beverage operations, ensuring high standards of service and quality across restaurant &bar.
• Led and trained team of 30 staff, fostering culture of excellence and continuous improvement in guest satisfaction.
• Resolved customer complaints involving food or beverage quality and service.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions

Seasonal

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Developed innovative cocktail recipes, driving menu diversity and attracting new customers.
• Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
• Supported special events coordination, providing customized beverage options tailored to client preferences.
• Closed out cash register and prepared cashier report at close of business.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Increased sales by 20%
• The restaurant closed permanently in 2020 ( Covid-19 pandemic)

• Developed staff training programs to enhance service skills and increase overall efficiency.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Increased sales by 15%

• Manage & motivate the bar waiter/ss, assuming responsibility for all revenues and expenses, inventory & discrepancies,
• Mixed ingredients to prepare cocktails and other drinks.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Schedule staff working hours and times, Keeping food, beverage and labor costs under control, Supervising a team of eight people, Supporting, developing and motivating staff, Daily Stock Control and full weekly audit.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Mixed ingredients to prepare cocktails and other drinks, Supervised efficient working of team.
• Communicated with kitchen staff to enable accurate food preparation.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Interacted with customers under supervision to support operational objectives.

• Training Assisted bartenders by stocking and restocking them with glasses, ice, liquor, garnishes and other supplies, Was in charge of putting away inventory and maintaining cleanliness of bar.