Laura Gorzanelli

Experienced hospitality professional with strong focus on operations, team collaboration, and delivering results. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Extensive background in Rooms Division and Sales Department.

• 2025 Postgraduate program in "Rooms Division Management" organized and certified by the National and Kapodistrian University of Athens
• 2021 Postgraduate program in “Tourism Business Administration” organized and certified by Ε.Ε.Δ.Ε.
• 2019 Online Course “Sales Negotiation to maximize volume” organized and certified by eCornell
• 2012 CFDM (Certified Front Desk Manager) Certification issued by the Educational Institute of American Hotel & Lodging Association – ΑΗ&LΑ
• 2010 6 days Training Program in “Leveraging Management and Leadership Skills” organized and certified by Krauthammer International
• 2006 Seminar on “Managerial Skills” organized and certified by BCE
• 2004 – 2006 Seminars with reference to “Handling Guest Complaints”, “Guest Courtesy”, “Client Centered Sales for Profit” organized and certified by Goldaxia
• 2000 Seminar “5-star Hotel Front Office Operations” organized by ‘Alpine Institute’. Certificate issued on completion of the 10-week Training Program

Swimming, Biking, Jogging, Yoga, Tennis, Volunteering (litter picking)