Lazaros Katsanos
Athens,I
Summary
Throughout my career, I have consistently demonstrated the ability to quickly learn and adapt to new challenges. I approach every task with dedication, never leaving work unfinished and always striving to go above and beyond to ensure that the company and department I work for achieve excellent results. My experience in managerial positions has provided me with the skills to effectively lead, mentor, and train others. I am a fast learner with a strong commitment to continuous improvement and professional development.
Overview
8
8
years of professional experience
Work History
Corporate Concierge Agent
Sani/Ikos Group
03.2024 - Current
- Provided exceptional administrative support, managing schedules, correspondence, and reporting for senior management.
- Assisted in marketing efforts by creating promotional materials and contributing to social media campaigns targeting potential clientele.
- Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.
- Collaborated with internal departments to ensure cohesive service delivery across all aspects of the organization''s offerings.
- Streamlined office operations for increased efficiency with effective communication and coordination among team members.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Conducted research on behalf of clients to identify solutions for specific challenges or inquiries.
- Enhanced customer satisfaction by providing personalized assistance to corporate clients and addressing their needs proactively.
Bell Person Supervisor
Ikos Aria
05.2022 - 10.2022
- Proactively addressed potential operational bottlenecks by suggesting improvements in bell person workflows and departmental processes.
- Exceeded expectations in fulfilling additional duties as assigned during peak periods or staffing shortages.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Boosted team morale through active participation in departmental meetings and training sessions aimed at enhancing job performance levels.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Bell Person
Ikos Aria
04.2021 - 10.2021
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Contributed to increased hotel revenue by promoting on-site amenities, services, and local attractions.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Delivered consistent high-quality service by adhering to company standards in all interactions with guests and colleagues alike.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Facilitated smooth room transitions by coordinating closely with housekeeping staff on guest arrivals and departures.
Bar Manager
Guess Music Bar
02.2019 - 08.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Shift Manager
North Cafe Club
06.2017 - 01.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Bartender
North Cafe Club
01.2017 - 06.2017
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Department of Economics
University of Piraeus
01.2022
Skills
- Problem-solving abilities
- Organizational know-how
- Strategic planning
- Attention to detail
- Leadership experience
- Adaptability
- Active listening
- Excellent communication skills
- Fluent In English
- Word, Excel, Power Point knowledge
- Effective Multitasking
- Exceptional communication
- Office Administration
- Guest Relations
- Concierge services knowledge
- Client satisfaction focus
- Customer Service
Footballcareer
- Atromitos F.C., 2009, 2015, Participated in National and European Championships
- Panionios F.C., 2016, 2017, Training with the first team, Participated in the Super League U20 Championship
Military Service
Paratrooper Instructor, 2023, Established drop zones, landing zones and sling load operations, Performed basic infantry tactics, base set up and defense, foot patrol and transportation, Manage maintenance of a large equipment section, Gained rank of paratrooper static line instructor, Supervised, trained and monitored welfare of over 230 soldiers, Stayed calm and collected in harsh situations and environments, Developed punctuality, confidence, respect and integrity, Established and maintained positive working relationships with fellow soldiers
Football, Kick Boxing
For 10 years, I played football at first-division academies in Greece, with aspirations of pursuing a professional career. Although I ultimately did not reach the professional level, the experience instilled in me discipline, teamwork, and a strong work ethic. Following this, I pursued a university education and continued my passion for sports by training in kickboxing, which remains a key part of my workout routine to this day.
Languages
Greek
Native language
English
Upper intermediate
B2
Timeline
Corporate Concierge Agent
Sani/Ikos Group
03.2024 - Current
Bell Person Supervisor
Ikos Aria
05.2022 - 10.2022
Bell Person
Ikos Aria
04.2021 - 10.2021
Bar Manager
Guess Music Bar
02.2019 - 08.2019
Shift Manager
North Cafe Club
06.2017 - 01.2019
Bartender
North Cafe Club
01.2017 - 06.2017
Department of Economics
University of Piraeus
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