Leonidas Daratzikis
Customer Service Agent
Pallini
Summary
Results-driven professional with a strong blend of theoretical knowledge and practical experience in the market industry. Recognized for analytical skills, problem-solving abilities, and leadership qualities. Thrives in fast-paced environments and consistently delivers tangible results. Embraces a proactive approach, collaborative mindset, and commitment to continuous learning. Adapts and excels with a passion for progress. Goal is to surpass expectations and make meaningful contributions to organizational success.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Customer Service Agent
INtouchcx
Athens, Attica
01.2024 - Current
- Customer Service & Support, Technical Proficiency‑Salesforce (CRM) and Microsoft Dynamics D365 (ERP), Problem Solving, Communication Skills, Multilingual Abilities (German/English), Communication Skills, Attention to Detail, Collaboration & Coordination.
Soldier
Military of Greece
06.2023 - 12.2023
- Information Center Management, Management Crypto materials (Devices), Mail Center Management, Mail Distribution
- Daily use of MS Office, Use of Sensitive Information
Administrative Assistant
Consulate General of Greece
Frankfutrt
04.2023 - 06.2023
- Support Individuals who perform Clerical Duties like greeting guests and answering phones, that help maintain an organization's operations
- Assist with Consular Services, such as Passport and serve as a Liaison between the Consulate and Local Government Officials
- Daily use of MS Office, Scheduling Meetings, Maintain Confidentiality
Representative
Messe Imex-GNTO
Frankfutrt
05.2023 - 05.2023
- Global Business Event
- Representative of the Greek National Tourism Organization
- Appointment Organization, Information Office, Making acquaintances
Assistant Manager, Warehouse Logistics
1st Health Authority of Attica
Athens, Attica
05.2023 - 05.2023
- In this role, I provided management support for logistics operations, utilizing SAP MM and WM to optimize warehouse processes.
- I managed supplier contracts, ensuring compliance and fostering strong relationships. My responsibilities included administrative assistance, technical support for warehouse systems, and analyzing financial data to identify cost-saving opportunities.
- As a team leader, I guided staff in daily operations and promoted collaboration. I oversaw inventory control and order fulfillment while ensuring compliance with industry regulations. Additionally, I leveraged data analysis to drive decision-making and implemented project management principles for process improvements.
Logistics Assistant
1st Health Authority of Attica
Athens, Attica
11.2019 - 04.2023
- As part of this position, I supervised loading and unloading activities to ensure efficient and safe operations. I managed office administration tasks, including documentation and communication with internal teams and external partners.
- My responsibilities included overseeing transportation management and coordinating order management processes to ensure timely deliveries.
- I implemented inventory control measures to maintain optimal stock levels and supported warehouse operations by providing hands-on assistance when needed.
- Additionally, I prepared regular reports on operational performance, contributing to data-driven decision-making and continuous improvement.
Salesperson
AB VASSILOPOULOS
Athens, Attica
01.2015 - 11.2019
- Acquired practical experience in the dynamic retail setting of one of the largest supermarket chains. This position provided me with valuable insights into the complexities of sales and marketing strategies, the importance of exceptional customer service, and the vital role of efficient supply chain operations in fulfilling consumer needs.
- Developed my analytical abilities by examining sales data to uncover trends, manage inventory levels, and enhance both store profitability and customer satisfaction.
This experience reinforced my passion for specializing in supply chain operations, equipping me with a solid practical foundation and inspiring me to pursue further education and a career in this exciting field.
Education
DIPLOMA OF EDUCATION - ADMINISTRATIVE UNIT FOR HEALTH
University Of Patras
Patra 10.2022 - 05.2023
DIPLOMA OF EDUCATION - AI AND CHATGPT
University Of Patras
10.2022 - 05.2023
BACHELOR -
Panteion University of Social And Political Sciences
Athens 09.2014 - 02.2023
Skills
- Customer service
- Call control
- Decision-making
- Customer complaint resolution
- Problem resolution
- Documentation and reporting
- Billing inquiries
- Shipping and logistics
Timeline
Customer Service Agent
INtouchcx
01.2024 - Current
Soldier
Military of Greece
06.2023 - 12.2023
Representative
Messe Imex-GNTO
05.2023 - 05.2023
Assistant Manager, Warehouse Logistics
1st Health Authority of Attica
05.2023 - 05.2023
Administrative Assistant
Consulate General of Greece
04.2023 - 06.2023
DIPLOMA OF EDUCATION - ADMINISTRATIVE UNIT FOR HEALTH
University Of Patras
10.2022 - 05.2023
DIPLOMA OF EDUCATION - AI AND CHATGPT
University Of Patras
10.2022 - 05.2023
Logistics Assistant
1st Health Authority of Attica
11.2019 - 04.2023
Salesperson
AB VASSILOPOULOS
01.2015 - 11.2019
BACHELOR -
Panteion University of Social And Political Sciences
09.2014 - 02.2023
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