Leonidas Doganos
Technical Account Manager
Athens
Summary
A highly responsible, passionate and competent person with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Technical Account Manager
Vodafone
03.2023 - Current
- Perform Presales Analysis and present Solutions for Connectivity security and ICT solutions to private sector corporate customers.
- Develop expertise in new technologies/services (SDWAN, Firewall, Security, etc) and work closely with wide network of key accounts.
- Perform daily customer visits, enquire with customer IT personnel & analyze customer needs.
- Investigate Corporate Customer needs and propose technical solutions that meets customer requirements.
- Presentation of services and solutions to customers.
- Achieve commercial targets through cooperation with Vodafone's business account managers.
- Achieve Revenue Growth of supported clientele.
- Co-operate with Design Experts to address customer needs sufficiently.
Voice Network Support Engineer
Oteglobe OTE Group of Companies (HTO)
8 2021 - 03.2023
- Management and resolution of network incidents (2nd layer support) -Network monitoring (quality alarms and fraud detection) -Network and services KPIs reporting -Maintenance / Upgrade: SBC, EMS, PSX, DSI, GSX, Analytics, Netscore, iSTP, iDC, SMS Hub, VmWare (Vsphere, Vcenter, ESXi's) - Troubleshoot and Resolve Network issues in cooperation with Network Vendors - Implementations of new interconnections (SIP, TDM, MTP, M2PA, Diameter, SMPP)
Data Center Operations Engineer
TI Sparkle
09.2020 - 08.2021
- Physical networks installation -Networks configurations -Monitoring Data Center Operational Critical Indicators -Troubleshooting -PFE management for Submarine Networks
Telecommunications Engineer
Artemis ITS
02.2020 - 04.2020
- Nstallation and adjustment of antenna systems at base stations
Sales Representative and Customer Care
Cosmote E-Value
10.2016 - 10.2017
- High performance in the quality of customers service -Achievement of sales targets
Education
M.Sc in Techno-economic Management of Telecommunication Systems, Market analysis and business model development, Modern wireless networks, Business analysis and Optimization techniques for decisions, Strategic management -
University of Piraeus, Department of Digital Systems
10.2017 - 04.2020
B.Sc. in Science and Telecommunication Technology, Networks, Fiber optic communications systems, Internet technologies, Numerical Analysis - undefined
University of Peloponnese
09.2008 - 05.2016
Skills
Organizational Skills
Analytical Skills
Technical consulting
Multitasking Abilities
Interpersonal Skills
Professionalism
Team Management
Professional Demeanor
Team Collaboration
Pre-sales support
Certification
Cisco CCNAv (Attendance at Interlei)
Timeline
Technical Account Manager
Vodafone
03.2023 - Current
Data Center Operations Engineer
TI Sparkle
09.2020 - 08.2021
Telecommunications Engineer
Artemis ITS
02.2020 - 04.2020
M.Sc in Techno-economic Management of Telecommunication Systems, Market analysis and business model development, Modern wireless networks, Business analysis and Optimization techniques for decisions, Strategic management -
University of Piraeus, Department of Digital Systems
10.2017 - 04.2020
Sales Representative and Customer Care
Cosmote E-Value
10.2016 - 10.2017
B.Sc. in Science and Telecommunication Technology, Networks, Fiber optic communications systems, Internet technologies, Numerical Analysis - undefined
University of Peloponnese
09.2008 - 05.2016
Voice Network Support Engineer
Oteglobe OTE Group of Companies (HTO)
8 2021 - 03.2023