Leonidas Koutris
Kalamata, Messinia,17
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Business Manager
Akti Beach Bar
04.2016 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the business while maintaining strong relationships.
- Implemented cost-cutting measures, resulting in substantial savings for the business without compromising on quality or performance.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Staff Manager
Akti Beach Bar
04.2014 - 09.2018
- Reduced employee turnover through effective conflict resolution strategies and open communication channels.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Improved customer service ratings by implementing targeted staff training programs focused on enhancing client interactions.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
Business Owner
Burgerer's Food Bar
01.2015 - 06.2018
- Established strong customer relationships through excellent communication and attentive service.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Conducted market research to inform product development decisions and identify potential growth areas.
Lead Server
Akti Beach Bar
04.2012 - 09.2015
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Provided valuable feedback on potential improvements to business operations based on firsthand experience as a lead server.
Education
Level 5 Diploma - Journalism
Sports Journalism
IEK OMIROS06.2015
High School Diploma -
High School
Megalopolis06.2011
Skills
- Customer Relations
- Customer Service
- Customer Retention
- Staff Training
- Operations Management
- Business Development
- Negotiation
- Consulting
- Business Planning
- Documentation And Reporting
Languages
Greek
Native language
English
Proficient
C2
Timeline
Business Manager
Akti Beach Bar
04.2016 - Current
Business Owner
Burgerer's Food Bar
01.2015 - 06.2018
Staff Manager
Akti Beach Bar
04.2014 - 09.2018
Lead Server
Akti Beach Bar
04.2012 - 09.2015
Level 5 Diploma - Journalism
Sports Journalism
High School Diploma -
High School
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