Liubov Yeromenko
Summary
Responsible, attentive to details, purposeful, stress resistant, talkative ( when it's needed ), flexible, innovative and enthusiastic, team worker, cheerful, ready to learn new things, punctual.
Overview
15
15
years of professional experience
Work History
Guest Relations Executive
High Beach Hotel 5*
04.2023 - 10.2023
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Accompanied inspection groups around the territory of a hotel.
- Managed front office manager duties ( check in/out, payments ).
- Improved my sale's manger skills cooperating with our partners on rental cars, excursions, transfer services.
- Provided guests with all the needed information about hotel's facilities.
Dating Agency Interpreter
UaDreams
02.2015 - 03.2021
- Got a huge experience of communication with foreigners that expanded my personal "borders" in understanding different cultures and mentalities.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Maintained message content, tone, and emotion as closely as possible.
- Accompanied customers during their tour around the city.
Sales Manager
Ukrizra
09.2008 - 07.2012
- Worked on personal needs of each client trying to find the best solution for their comfort and get the best reviews for the company.
- Improved sales for the company on my area.
Education
Bachelor degree ( Linguistics ) -
Eastern European University of Economics and Management, Cherkassy
07.2007
Skills
- Data Entry
- Service Promotions
- Maintenance Coordination
- Guest Relations
- Concierge Services
- Conflict Management
- Hospitality Best Practices
Personal Information
- Place of Birth: Ukraine, Cherkassy city
- Gender: Female
- Marital Status: Divorced
- Date of Birth: 04/04/1987
- Nationality: Ukrainian
- Driving License: B
Hobbies and Interests
Sport, travelling.
Timeline
Guest Relations Executive
High Beach Hotel 5*
04.2023 - 10.2023
Dating Agency Interpreter
UaDreams
02.2015 - 03.2021
Sales Manager
Ukrizra
09.2008 - 07.2012
Bachelor degree ( Linguistics ) -
Eastern European University of Economics and Management, Cherkassy
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