Louiza Ioanna Serveta

Results-driven Senior Financial Commission Analyst with 13 years of experience in commission structures and financial analysis. Expertise in analyzing and managing complex commission data.
Adept at ensuring commission accuracy, compliance, and alignment with organizational goals. Excellent communicator with the ability to collaborate effectively across departments.

• Responsible for managing sales commissions - calculation & payments and performing analysis to ensure accuracy and process improvements.
• Review, Approve and Publish the calculations and commission payments for the various channels/recipients.
• Collaborate with Sales and Finance teams to resolve any issues arising with commission payments.
• Create Reports for internal or external use.
• Making improvements in processes and system enhancements to enhance productivity.

• Commission bonus calculation for Acquisition & Retention department.
• Daily, weekly and monthly productivity and commissioning reports for Acquisition & Retention department (Proactive, Winback and Churn Outbound and Inbound campaigns).

• Technical support for corporate customers in Data & Internet services, processing their requests in first level
• Creation and supervision of tools to measure the results for Corporate Data Team

• Customer service support for subscribers.
• Reporting technical problems for the services (Prepay, Vodafone Net, GPRS)
• Data Business Customer Service Representative in Data Center (Internet & Data Services) in mobile technology, Dial up connection, Wireless, Blackberry και ADSL