Lucy Rhodes
Corfu,I
Summary
Hardworking, highly organized, friendly individual. Committed and dedicated through all available means to delivering the best customer service, ensuring a loyal repeat customer base.
More than capable working under pressure, in a team environment or individually.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Solaris Hotel
02.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Floor Manager
Jasmine Cafe Bar
11.2019 - 10.2020
- Managed daily store operations for smooth functioning and achieving sales targets.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Owner
Lime Lounge Cafe Bar
03.2010 - 10.2019
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant Floor Manager
Trilogia
05.2008 - 10.2010
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Waiter
Michelangelo Hotel
05.2006 - 10.2008
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Retail Sales Associate
TUI
03.2003 - 05.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Assistant Manager
The Generous Pioneer Bar And Restaurant
06.2002 - 03.2003
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Revolution Vodka Bar
05.1996 - 06.2001
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Honley High School
Hudderfield, EnglandSkills
- File Management
- Office Administration
- Customer Service
- Guest Relations
- Effective Planning
- Data Entry
- File Organization
- Correspondence Drafting
- Organization and prioritization
- Budget understanding
Languages
Greek
Professional Working
English
Native or Bilingual
Timeline
Front Desk Receptionist
Solaris Hotel
02.2021 - Current
Floor Manager
Jasmine Cafe Bar
11.2019 - 10.2020
Owner
Lime Lounge Cafe Bar
03.2010 - 10.2019
Restaurant Floor Manager
Trilogia
05.2008 - 10.2010
Restaurant Waiter
Michelangelo Hotel
05.2006 - 10.2008
Retail Sales Associate
TUI
03.2003 - 05.2006
Assistant Manager
The Generous Pioneer Bar And Restaurant
06.2002 - 03.2003
Assistant Manager
Revolution Vodka Bar
05.1996 - 06.2001
High School Diploma -
Honley High School
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