Lushchyk Ivanna
Reservation Agent
Thessaloniki
Summary
Organized and dependable candidate with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Hardworking person with strong organizational skills and more then seven years work experience in tourism industry. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Hotel Reservations Agent
Xenios Ventures Hotels
Thessaloniki
04.2022 - Current
- Processing hotel reservations, selling hotel rooms, informing customers about accommodation
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
Reservation Agent
Tour Operator - Ambotis Holidays
Thessaloniki
05.2021 - 03.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided customers with information about availability and pricing.
Hotel Guide
Mouzenidis Travel Company
Crete
04.2016 - 11.2018
- Meeting guests, checking in
- Helping guests during their holidays
- Holding informational meetings, Selling excursions, etc
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided services efficiently and with high level of accuracy.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Manager
Travel company - TLC Travel
Kyiv
03.2014 - 03.2016
- Organization of recreation, sale of tours and airtickets
- Prepared sales presentations for clients showing best hotel offers for their holidays.
- Answered questions, pointed out important features and offered further details about hotels.
Sales Manager
Travel company - Zabugor.com
Kyiv
01.2013 - 01.2014
- Helped customers with visa applications.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Bachelor's degree - Tourism And Travel Management
National Aviation University of Ukraine
09.2009 - 06.2013
Master’s Degree - Tourism and Travel Management
Taras Shevchenko National University of Kyiv
04.2013 - 02.2014
Skills
Planning and Coordination
MS Office
Flexible and Adaptable
Excellent Communication
Attention to Detail
Organization and Time Management
Good Telephone Etiquette
Critical Thinking
Travel bookings
Telephone reservations
Timeline
Hotel Reservations Agent
Xenios Ventures Hotels
04.2022 - Current
Reservation Agent
Tour Operator - Ambotis Holidays
05.2021 - 03.2022
Hotel Guide
Mouzenidis Travel Company
04.2016 - 11.2018
Sales Manager
Travel company - TLC Travel
03.2014 - 03.2016
Master’s Degree - Tourism and Travel Management
Taras Shevchenko National University of Kyiv
04.2013 - 02.2014
Sales Manager
Travel company - Zabugor.com
01.2013 - 01.2014
Bachelor's degree - Tourism And Travel Management
National Aviation University of Ukraine
09.2009 - 06.2013