Lydia Wherlock
Thessaloniki
Summary
Dynamic and results-oriented professional with extensive experience in customer service and interpersonal skills, demonstrated at Nature Experience as a Tour Guide and Translator. Excelled in team collaboration, problem-solving, and technology, including Microsoft Office and web management. Fluent in English and Greek, adept at enhancing customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Tour Guide and Translator
Nature Experience
03.2020 - 10.2023
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Translated geological materials from Greek to English for non-Greek speakers.
- Arranged geological oriented tours for international groups
- Addressed guest needs and ensured a memorable experience.
Assistance and Support
Salon Des Vacances Bruxelles
02.2020 - 02.2020
- Engaged customers in social conversations to help with organizing their holidays in Greece.
- Worked with other employers from the Greek Ministry of Tourism.
- Provided information about hotel bookings, tour guides and activities in the area of interest.
- Gave out pamphlets and additional information.
- Connected with people who own touristic businesses for future collaborations.
Restaurant Server
Huang
11.2022 - 06.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
Bar Server
Evi Evan
10.2024 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Education
Bachelor of Science - Geology
Aristotle University of Thessaloniki
Thessaloniki, Greece02-2025
Skills
- Excellent customer service and interpersonal skills
- Strong organizational and problem-solving abilities
- Fluent in English and Greek
- Reliable and adaptable under dynamic conditions
- Team collaboration and multitasking
- Technology: Microsoft Office, ArcGIS, and web management
Languages
Greek
Native language
English
Proficient
C2
Timeline
Bar Server
Evi Evan
10.2024 - Current
Restaurant Server
Huang
11.2022 - 06.2024
Tour Guide and Translator
Nature Experience
03.2020 - 10.2023
Assistance and Support
Salon Des Vacances Bruxelles
02.2020 - 02.2020
Bachelor of Science - Geology
Aristotle University of Thessaloniki
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