Hi, I’m
Mackenzie Downey
North Kellyville
Summary
I have a strong background of customer service which has given me skills that could add a lot of value to this team such as telephone etiquette, scheduling, managing appointments, ordering stock, maintaining a clean workplace and strong communication with my clients. I have an upbeat and approachable personality, always willing to strike up a conversation with just about anyone. I'm a team player with a strong work ethic and a willingness to tackle any challenge, I am confident that I would be a valuable addition to your team.
Overview
6
years of professional experience
Work History
DDCO Hair Salon
Senior Hairdresser
03.2022 - Current
Job overview
- Setting up the salon every morning making sure everything is clean and tidy.
- Answering phone calls and emails to schedule client appointments.
- Providing high quality hair services in all aspects of hairdressing
- Managing social media accounts to boost business.
- Developed strong relationships with clients, creating strong customer loyalty and repeat business.
- Maintained a clean, safe, and organized work environment for both staff and clients.
Jax Tyres And Auto Artarmon
Front Desk Receptionist & Social Media Manager
01.2024 - Current
Job overview
- Greeting customers at the front desk, checking them in for their service and printing off job cards for our mechanics & tyre technicians.
- Scheduling and confirming appointments and meetings.
- Answering multi-line phone system and transferred callers to appropriate department or staff member.
- Managing the social media accounts to boost business.
- Keeping a well maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Peyton Blue Royale Seafood
Retail Worker
01.2019 - 01.2021
Job overview
- Worked with the owner to set up the stall every Saturday morning.
- Greeted customers and suggested suitable options for what they were after.
- Organised the seafood display following WHS regulations.
- Handling cash and EFTPOS transactions.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Betty’s Burgers
Hospitality Worker
07.2018 - 03.2019
Job overview
- Front counter customer service, using Point of Sale Terminal to enter customers orders.
- Handling cash and EFTPOS.
- Kitchen, preparing food as orders come in, working under pressure, ensuring quality standards are upheld at all times.
- Front of house, greeting customers and providing menus, ensuring dine-in customers have seating, cleaning tables and floors.
- Working closely as a team closing the restaurant ensuring that we followed the proper cleaning procedures.
Education
St Leo’s Catholic College
HSC Completed And Received ATAR
11.2020
St Leonard’s Tafe Sydney, NSW
Certificate III from Hairdressing
11.2023
Tafe
Certificate II from Hospitality
11.2020
Skills
- Problem-solving skills
- Ability to work in a fast paced environment
- Telephone Etiquette
- Fast learner
- Team Collaboration
- Customer Service
Timeline
Front Desk Receptionist & Social Media Manager
Jax Tyres And Auto Artarmon
01.2024 - Current
Senior Hairdresser
DDCO Hair Salon
03.2022 - Current
Retail Worker
Peyton Blue Royale Seafood
01.2019 - 01.2021
Hospitality Worker
Betty’s Burgers
07.2018 - 03.2019
St Leo’s Catholic College
HSC Completed And Received ATAR
St Leonard’s Tafe
Certificate III from Hairdressing
Tafe
Certificate II from Hospitality
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