Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Maksymilian Gazda

Customer Service Advisor
Athens

Summary

Open minded worker, not worried to meet new people and new challenges, ready to learn and adapt to different projects and positions.

Overview

8
8
years of professional experience
15
15
years of post-secondary education
2
2
Languages

Work History

Casino CCTV

Private casino
11.2018 - Current
  • Working in CCTV room in casino.
  • Taking care of security and safety inside casino, using camera live feed and dispatching security team if needed.
  • Making reports of security incidents.

Call Center Customer Service Agent

TTEC
03.2023 - 12.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Reception/hotel roommate

Petaluda House
07.2017 - 08.2017
  • Taking care of guests needs, cleaning rooms, describing and cataloging hotel reservation.
  • Working here every holiday between the school or studying time.

Education

High school - Maturity exam

Zespół Szkół Ogólnokształcących Nr 1
Pruszcz Gdański, Poland
09.2015 - Current

Higher Banking School - Hospitality and Tourism

Uniwersytet WSB Merito Gdańsk
Gdańsk
10.2019 - Current

Skills

- Problem Solving Skills

- Excellent Communication Skills

- Customer service

- Flexible and adaptable

- Acting under stress

Personal Information

Nationality: Polish

Timeline

Call Center Customer Service Agent

TTEC
03.2023 - 12.2024

Higher Banking School - Hospitality and Tourism

Uniwersytet WSB Merito Gdańsk
10.2019 - Current

Casino CCTV

Private casino
11.2018 - Current

Reception/hotel roommate

Petaluda House
07.2017 - 08.2017

High school - Maturity exam

Zespół Szkół Ogólnokształcących Nr 1
09.2015 - Current

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