Football
Manos Karamalegkos
Paiania
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingSummary
Dynamic and service-oriented professional with a proven track record at Brokies Moodbar, enhancing customer satisfaction through exceptional service and effective team collaboration. Skilled in order taking and multitasking, I consistently improved operational efficiency, fostering strong client relationships and driving repeat business. Committed to delivering quality experiences in fast-paced environments.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Restaurant Waiter
Lemon Tree
11.2025 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Club Promoter
54 Dreamy Nights / Cabal / the Bar / Studio 24 ( ATHENS GHETTO)
01.2021 - Current
- Managed social media accounts to engage potential customers, creating a loyal online following that translated into increased foot traffic.
- Developed comprehensive event calendars in advance of each season, strategically positioning key dates to maximize attendance potential during peak periods throughout the year.
- Boosted club attendance by implementing strategic marketing campaigns and promotional events.
- Coordinated event logistics, including staffing, security and entertainment schedules, ensuring seamless execution of each event.
- Established partnerships with local businesses for cross-promotions, enhancing the club''s visibility in the community.
- Analyzed market trends to develop targeted promotions that appealed to specific demographics within the local community.
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Maintained a professional image while representing the club at various industry-related functions and networking opportunities.
- Implemented innovative promotional strategies that set the club apart from competitors in an increasingly crowded marketplace.
- Continuously adapted marketing strategies in response to changing market conditions, ensuring the club remained at the forefront of industry trends and customer preferences.
- Regularly attended local networking events to establish new industry connections and maintain strong relationships with existing clients and partners.
- Increased brand awareness through consistent messaging across all marketing channels, including print materials, social media platforms, and PR efforts.
- Collaborated with venue staff to ensure optimal guest experience through attentive service and well-maintained facilities.
- Tracked sales performance data to identify areas for improvement and adjust marketing tactics accordingly for greater effectiveness.
- Negotiated deals with artists and DJs, securing top talent to perform at the club and attract large crowds.
- Improved customer satisfaction by addressing concerns promptly and efficiently resolving any issues that arose during events or promotions.
- Engaged social media influencers to collaborate on partnerships.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Greeted event participants and provided engaging experience.
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Created and distributed surveys for data collection and analysis.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Tracked key performance indicators to measure success of campaigns.
- Established and managed relationships with external data providers and research vendors.
Head Waiter
Brokies Moodbar
Glyka Nera, Attica
01.2025 - 09.2025
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Prepared specialty desserts for customers for special occasions.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Warehouse Worker
Kafea Terra Food & Drinks SA
07.2024 - 09.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Bar Assistant
CABAL Club / THE BAR CORFU
Corfu, Nomos Kerkyras
01.2024 - 05.2024
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Streamlined drink preparation processes for faster service during busy times.
- Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Participated in regular meetings with the management team to discuss areas of improvement and implement changes as needed.
- Demonstrated knowledge of various alcoholic beverages, mixers, glassware, and equipment required for each drink type.
- Collaborated with bartenders to ensure timely drink preparation and consistent quality.
- Managed cash transactions accurately, maintaining proper documentation for end-of-shift reconciliations.
- Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Arranged tables and chairs for special occasions and events.
- Addressed customer complaints and inquiries to verify satisfaction.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Assisted in training new staff members, ensuring they were knowledgeable about menu items and bar procedures.
Receptionist Intern
The Grand Hyatt Athens
07.2023 - 08.2023
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Developed strong rapport with clientele through empathetic communication skills that displayed genuine care for their needs.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Effectively communicated updates from management to other team members fostering open lines of communication within the organization.
- Consistently met deadlines on assigned projects while balancing daily responsibilities at the front desk.
- Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
Education
BBA - Tourism And Hospitality Management
04.2001 -
Practioner receptioniston , The Grand Hyatt Athens, Completed 2023
Certificate of Proficiency in English (C2 Level) - English Language
04.2001 -
High School Diploma -
04.2001 -
National Cerficate of Linguistics (A2 Level) - German Language And Literature
04.2001 -
Skills
Service quality
Order taking
Table setting
Customer engagement
Telephone skills
File management
Administrative support
Customer/Client relations
Verbal and written communication
Travel coordination
Scheduling appointments
Calendar management
Service-oriented mindset
Multi-line telephone systems
Multi-line telephone operation
Meeting coordination
Travel arrangements
Travel planning
Business administration
Professional demeanor
Correspondence management
Project management
Business correspondence
Tech-Savvy
Front desk operations
Call redirection
Business operations
Phone etiquette
Security
Reception desk management
Positive and professional
Professional and polished presentation
Customer service
Multitasking
Microsoft office
Teamwork and collaboration
Effective communication
Attention to detail
Multitasking Abilities
Organizational skills
Punctual and reliable
Active listening
Problem-solving abilities
Problem-solving
Self motivation
Adaptability and flexibility
Reliability
Team collaboration
Interests
Music
Food
Travel
Video games
Reading
Languages
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
German
Elementary (A2)
Software
Microsoft office
Opera
Timeline
Restaurant Waiter - Lemon Tree
11.2025 - Current
Head Waiter - Brokies Moodbar
01.2025 - 09.2025
Warehouse Worker - Kafea Terra Food & Drinks SA
07.2024 - 09.2024
Bar Assistant - CABAL Club / THE BAR CORFU
01.2024 - 05.2024
Receptionist Intern - The Grand Hyatt Athens
07.2023 - 08.2023
Club Promoter - 54 Dreamy Nights / Cabal / the Bar / Studio 24 ( ATHENS GHETTO)
01.2021 - Current
Ionian University - BBA, Tourism And Hospitality Management
04.2001 -
Michigan Language Assesment - Certificate of Proficiency in English (C2 Level), English Language
04.2001 -
Dimostheneio Lyceum of Paiania - High School Diploma,
04.2001 -
Greek Ministry of Education - National Cerficate of Linguistics (A2 Level), German Language And Literature
04.2001 -