Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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MARGARITA DIMERTIKA

MARGARITA DIMERTIKA

Spa Therapist And Receptionist
Volos

Summary

Highly skilled and dedicated spa therapist with over 9 years of experience in the luxury spa and wellness industry. Expertise in a wide range of therapeutic treatments, including massage, skincare,facials and holistic therapies, delivered in prestigious locations such as Chenot palace , ESPA Life at Corinthia, Nira Alpina, and Myconian Utopia Collections. Proven ability to provide exceptional client care, ensuring personalized and rejuvenating experiences for high-end and international clients.

Strong background in spa operations, with experience in front desk management, client scheduling, and financial reconciliation. Proficient in utilizing Excel for schedule management, and performance analysis. Adept at training and mentoring junior therapists, consistently maintaining the highest standards of service in fast-paced, luxury environments. Known for attention to detail, excellent organizational skills, and a client-centered approach, driving guest satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Spa Therapist

Chenot Palace Health Wellness Hotel
12.2023 - 05.2024
  • Delivered high-quality, personalized wellness treatments, including massages, facials, body wraps, hydrotherapy, and other Chenot Method® therapies.
  • Specialized in the Chenot Method®, a holistic approach focusing on detoxification, revitalization, and energy rebalancing.
  • Collaborated closely with the medical team to develop tailored treatment plans based on guest assessments.
  • Guided guests through the Chenot dietary and wellness programs, ensuring optimal results.
  • Maintained a tranquil, clean, and welcoming spa environment that met the strict standards of luxury hospitality.
  • Built strong relationships with guests by providing exceptional service, resulting in repeat visits and positive reviews.
  • Upheld the Chenot Palace Weggis values of rejuvenation, health optimization, and overall well-being.
  • Regularly attended professional development workshops to stay updated on new trends and technologies in the spa and wellness industry.

Spa Therapist

Nira Alpina
12.2020 - 04.2023
  • Provided a range of therapeutic treatments including massages, facials, and body therapies in a luxury alpine environment.
  • Specialized in wellness therapies designed for relaxation, rejuvenation, and recovery, tailored to meet the individual needs of guests.
  • Ensured all treatments adhered to high standards of quality and professionalism, contributing to a premium guest experience.
  • Managed client expectations and responded to feedback to continuously improve service delivery.
  • Worked closely with the spa manager and team to maintain a serene, well-organized, and hygienic spa environment.
  • Welcomed guests warmly, ensuring a seamless and personalized check-in process.
  • Utilized Fidelio property management system to efficiently manage spa bookings, client appointments, and therapist schedules.
  • Scheduled appointments for spa services, coordinating bookings efficiently to maximize guest satisfaction and spa capacity.
  • Provided detailed information to guests about available spa treatments, wellness packages, and other hotel services.
  • Managed guest inquiries, complaints, and special requests promptly and professionally.
  • Processed payments and managed spa inventory, ensuring the availability of essential products and equipment.

Senior Therapist

Myconian Utopia Resort /Myconian Collections
04.2019 - 10.2019


  • Led the spa team in delivering top-tier wellness treatments, including advanced massages, facials, and specialized body treatments, in a luxury five-star resort environment.
  • Oversaw the spa’s closing procedures, including reconciling payments and ensuring all financial transactions were processed accurately.
  • Played a key role in managing the day-to-day operations of the spa, ensuring staff scheduling, treatment coordination, and operational efficiency.
  • Provided training and mentorship to junior therapists, ensuring all treatments were performed to the highest standards.
  • Specialized in therapeutic and holistic treatments tailored to meet the specific needs of a diverse, international clientele.
  • Collaborated with the spa manager to create bespoke wellness packages for VIP clients, ensuring a personalized and luxurious experience.
  • Played a key role in managing the day-to-day operations of the spa, ensuring smooth workflow, staff scheduling, and treatment coordination.
  • Monitored guest feedback and implemented improvements to maintain exceptional service quality.
  • Oversaw the maintenance of high standards of cleanliness, safety, and hygiene throughout the spa.

Spa Therapist

Espa Life for Corinthia / Corinthia Hotel
09.2018 - 04.2019
  • Delivered a wide range of luxurious treatments, including massages, facials, and body therapies, within the renowned ESPA Life spa at the prestigious Corinthia Hotel.
  • Specialized in ESPA’s holistic approach to wellness, combining modern techniques with ancient healing practices to promote physical, emotional, and spiritual well-being.
  • Conducted pre-treatment consultations with guests to assess their needs and recommend personalized wellness plans.
  • Maintained a thorough knowledge of ESPA products and promoted homecare routines, resulting in increased retail sales.
  • Followed health, safety, and hygiene protocols to ensure a pristine and safe spa environment.
  • Strong understanding of luxury spa protocols and high-level customer service tailored to an elite clientele.

Spa Therapist

Myconian Utopia Resort / Myconian Collection
04.2015 - 10.2018
  • Provided a variety of high-end spa treatments, including therapeutic massages, facial treatments, skin care treatments and body scrubs, tailored to guests at this luxury resort.
  • Worked closely with clients to understand their individual wellness goals, offering personalized treatment plans that aligned with the resort’s holistic philosophy.
  • Offered expert advice on post-treatment care and home routines, enhancing the overall guest experience and promoting loyalty to the spa.
  • Ensured a relaxing, calming atmosphere for guests, contributing to the resort’s reputation for luxury and tranquility.
  • Managed time efficiently, balancing a full schedule of appointments during peak tourist seasons while maintaining high service standards.
  • Assisted with spa promotions and events, introducing new treatment offerings to guests and helping to boost spa revenue.
  • Contributed to the cleanliness and organization of the spa, ensuring equipment was sanitized and treatment rooms were prepared to the highest standards.

Education

Spa Management - Spa Genesis Seminars

Spa Genesis
Athens
04.2001 -

Degree in Aesthetic Applications - Private Institue of Vocational Training

Thessaliko IEK Giatsos
Volos, Greece
04.2001 -

Skills

  • Spa Therapy Expertise:
    Proficient in a variety of massage and wellness techniques, including deep tissue, aromatherapy, Swedish, lymphatic drainage, and hot stone therapy,many body and facial treatments Skilled in delivering luxury spa treatments that cater to individual client needs

  • Customer Service Excellence:
    Strong ability to build rapport with clients, providing a welcoming and professional environment Experience managing high-end clientele and delivering personalized services that exceed expectations

  • Reception & Front Desk Management:
    Adept at handling bookings, client inquiries, and managing spa schedules Proven experience in ensuring smooth daily operations and providing exceptional customer care at the front desk

  • Organizational & Multitasking Skills:
    Efficient in managing a high volume of appointments, maintaining therapist schedules, and ensuring an organized workflow Capable of balancing multiple tasks while maintaining high service standards

  • Excel Proficiency:
    Skilled in using Microsoft Excel for data management, tracking client information, scheduling, and performance analysis Able to create and maintain organized systems for spa operations

Additional Information



Volunteering with “wheeling2help” in Gongo Village , Tanzania , Africa July 2023

The main axes of action concern: Education - empowerment - Conservation

Languages

Greek
Native language
English
Advanced
C1

Timeline

Spa Therapist

Chenot Palace Health Wellness Hotel
12.2023 - 05.2024

Spa Therapist

Nira Alpina
12.2020 - 04.2023

Senior Therapist

Myconian Utopia Resort /Myconian Collections
04.2019 - 10.2019

Spa Therapist

Espa Life for Corinthia / Corinthia Hotel
09.2018 - 04.2019

Spa Therapist

Myconian Utopia Resort / Myconian Collection
04.2015 - 10.2018

Spa Management - Spa Genesis Seminars

Spa Genesis
04.2001 -

Degree in Aesthetic Applications - Private Institue of Vocational Training

Thessaliko IEK Giatsos
04.2001 -

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MARGARITA DIMERTIKASpa Therapist And Receptionist