Enjoy travelling to new places, taking part in fun quizzes and also a newfound interest in camping!
Maria Athanasiadi
Customer Solutions Specialist | Customer Support | International Operations
Kilkis
Summary
Customer-focused professional with 15+ years of experience in customer support, international operations, logistics coordination, and business administration. Proven track record of building strong client relationships, resolving complex issues, and collaborating with cross-functional teams to deliver exceptional service. Experienced in managing customer inquiries, coordinating international shipments, handling documentation and invoicing processes, and supporting business growth through efficient problem-solving and operational excellence. Fluent in Greek and English, with a strong commitment to delivering positive customer experiences and achieving business objectives.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Customer Support & Operations Specialist
UNISMACK S.A
Kilkis
02.2018 - Current
- Manage customer inquiries and resolve issues efficiently, ensuring high levels of customer satisfaction.
- Build and maintain strong relationships with customers, vendors, and internal stakeholders.
- Coordinate with operations, logistics, and commercial teams to ensure seamless order fulfillment.
- Handle escalated customer concerns and implement effective solutions to maintain service quality.
- Support business development initiatives by identifying customer needs and improving service delivery.
- Collaborate with suppliers and partners to resolve operational challenges and minimize disruptions.
Assistant Finance Officer
International Rescue Committee (IRC)
Thessaloniki
09.2016 - 03.2017
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Established and enforced controls on revenue and expenses to protect company assets.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Generated financial and operational reports to assist management with business strategy.
- Ensuring compliance with IRC procedures and guidelines
- Participating in professional development activities, as needed or requested
Export Coordinator/ Invoicing Administrator
Doppler S.A.
POLYKASTRO
02.2012 - 09.2015
- Supervised all phases of road, air, ocean and courier shipment operations in 54 countries worldwide
- Prepared and assembled documents to facilitate exports.
- Prepared shipping documentation, maintaining compliance with Greek Customs and international regulations.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Prepared and submitted reports on import and export activity to management.
- Processed customs declarations and maintained records of customs documents.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Analyzed shipping reports to identify opportunities for cost savings.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Supervised a team of 2 personnel and trained new joiners
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Customer Care Service Representative
K.Kouimtzis S.A.
Thessaloniki
03.2010 - 02.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Accurate and timely invoicing of specific warehouse customer shipments
- Logged call information and solutions provided into internal database.
- Helped large volume of customer orders (over 80) on a daily basis with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved problem with orders that were improperly placed or were in fallout due to processing errors
- Provided billing support to customers to resolve billing issues for first bill explanation, sustained valid charges and provided valid credits when necessary for billing errors
Accountant's Assistant
Ecopharm Hellas S.A.
Kilkis
03.2002 - 12.2009
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Experienced of managing accounting functions, preparing financial reporting, end month and close and prepared Tax forms
- Reviewed the details provided by manager, distributed the payments and edited billings
- Prepared reports on accounts payable and accounts receivable
- Processed the payable invoices weekly
- Day to day cash and bank transaction
- Prepared cheques for payments
- Good knowledge of Greek accountant Standards
- Managed the export activity regarding documentation and completion of all customs clearance procedures
- Provided secretarial support to the Manager Director, managed the daily agenda and organized meetings
- Created and maintained a well-organized electronic and paper-based filling system
- Identified and built strong working relationships with all internal and external stakeholders
Swimming Coach
Kavala Swimming Academy
Kavala
05.2001 - 08.2001
- Coached a junior swimming team
- Created and supervised daily workouts to refine swim techniques
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, pullboys and fins correctly to teach students.
Education
High School Diploma -
Kavala's 5th High School
Kavala 09.1993 - 06.1996
Accomplishments
- Reduced shipping costs by 25% through process optimization and carrier coordination.
- Reduced customs clearance costs by 25% by contributing to the redesign of export documentation procedures.
- Managed international shipment operations across 54 countries worldwide.
- Supported high-volume customer accounts and handled more than 80 customer orders daily.
- Supervised and trained team members while supporting operational efficiency and service quality.
- Developed strong relationships with customers, vendors, carriers, and internal stakeholders to improve service delivery.
Additional Information
- Member of Hellenic National Swimming team 1993-1995
- Champion for 3 consecutive years 1991-1993
- Holder of 6th position in Balkan competition in 1992
- Winner of 6 gold metals on International meeting in Cyprus
- Winner of "Best Athlete of 1993 in Kavala Prefecture" award
- Awarded by Regional committee of Hellenic Swimming Federation for the offer to Aquatics in 1994
Certification
Certificate in IFRS & SMES
Interests
Skills
Customer Support & Customer Experience
Client Relationship Management
Problem Resolution & Escalation Handling
Account Coordination
Cross-Functional Collaboration
Order Management & Invoicing
International Logistics & Operations
Import & Export Documentation
Process Improvement
Stakeholder Management
Communication & Negotiation
CRM & Microsoft Office Suite
Languages
Greek
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)
Timeline
Certificate in IT Skills Professional
04-2021
Customer Support & Operations Specialist
UNISMACK S.A
02.2018 - Current
Assistant Finance Officer
International Rescue Committee (IRC)
09.2016 - 03.2017
Export Coordinator/ Invoicing Administrator
Doppler S.A.
02.2012 - 09.2015
Customer Care Service Representative
K.Kouimtzis S.A.
03.2010 - 02.2012
Certificate in IFRS & SMES
12-2009
Certificate in IAS
01-2007
Accountant's Assistant
Ecopharm Hellas S.A.
03.2002 - 12.2009
Swimming Coach
Kavala Swimming Academy
05.2001 - 08.2001
Certificate in English (Cambridge University)
06-1994
High School Diploma -
Kavala's 5th High School
09.1993 - 06.1996