Summary
Overview
Work History
Education
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic
Maria Athanasiadi

Maria Athanasiadi

Senior Customer Operations Officer
Kilkis

Summary

Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Loyal towards duties and considered to be highly trustworthy and work ethic.

Overview

23
23
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Senior Customer Support Executive

UNISMACK S.A
Kilkis
02.2018 - Current
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Processed customs declarations and maintained records of customs documents.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Analyzed shipping reports to identify opportunities for cost savings.

Assistant Finance Officer

International Rescue Committee (IRC)
Thessaloniki
09.2016 - 03.2017
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Established and enforced controls on revenue and expenses to protect company assets.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Generated financial and operational reports to assist management with business strategy.
  • Ensuring compliance with IRC procedures and guidelines
  • Participating in professional development activities, as needed or requested

Export Coordinator/ Invoicing Administrator

Doppler S.A.
POLYKASTRO
02.2012 - 09.2015
  • Supervised all phases of road, air, ocean and courier shipment operations in 54 countries worldwide
  • Prepared and assembled documents to facilitate exports.
  • Prepared shipping documentation, maintaining compliance with Greek Customs and international regulations.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Prepared and submitted reports on import and export activity to management.
  • Processed customs declarations and maintained records of customs documents.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Supervised a team of 2 personnel and trained new joiners
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.


Customer Care Service Representative

K.Kouimtzis S.A.
Thessaloniki
03.2010 - 02.2012
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Accurate and timely invoicing of specific warehouse customer shipments
  • Logged call information and solutions provided into internal database.
  • Helped large volume of customer orders (over 80) on a daily basis with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved problem with orders that were improperly placed or were in fallout due to processing errors
  • Provided billing support to customers to resolve billing issues for first bill explanation, sustained valid charges and provided valid credits when necessary for billing errors

Accountant's Assistant

Ecopharm Hellas S.A.
Kilkis
03.2002 - 12.2009
  • Reconciled company accounts for credit cards, employee expenses, and commissions.
  • Experienced of managing accounting functions, preparing financial reporting, end month and close and prepared Tax forms
  • Reviewed the details provided by manager, distributed the payments and edited billings
  • Prepared reports on accounts payable and accounts receivable
  • Processed the payable invoices weekly
  • Day to day cash and bank transaction
  • Prepared cheques for payments
  • Good knowledge of Greek accountant Standards
  • Managed the export activity regarding documentation and completion of all customs clearance procedures
  • Provided secretarial support to the Manager Director, managed the daily agenda and organized meetings
  • Created and maintained a well-organized electronic and paper-based filling system
  • Identified and built strong working relationships with all internal and external stakeholders










Swimming Coach

Kavala Swimming Academy
Kavala
05.2001 - 08.2001
  • Coached a junior swimming team
  • Created and supervised daily workouts to refine swim techniques
  • Prepared equipment before each class class and stored items promptly after classes.
  • Used teaching aids such as kickboards, pullboys and fins correctly to teach students.

Education

High School Diploma -

Kavala's 5th High School
Kavala
09.1993 - 06.1996

Accomplishments

  • Supervised team of 2 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Reduced customs clearance costs by 25% by helping IT Department to design the formal export documentation forms in compliance with international and domestic export regulations

Additional Information

  • Member of Hellenic National Swimming team 1993-1995
  • Champion for 3 consecutive years 1991-1993
  • Holder of 6th position in Balkan competition in 1992
  • Winner of 6 gold metals on International meeting in Cyprus
  • Winner of "Best Athlete of 1993 in Kavala Prefecture" award
  • Awarded by Regional committee of Hellenic Swimming Federation for the offer to Aquatics in 1994

Certification

Certificate in IFRS & SMES

Interests

Enjoy travelling to new places, taking part in fun quizzes and also a newfound interest in camping!

Timeline

Certificate in IT Skills Professional

04-2021

Senior Customer Support Executive

UNISMACK S.A
02.2018 - Current

Assistant Finance Officer

International Rescue Committee (IRC)
09.2016 - 03.2017

Export Coordinator/ Invoicing Administrator

Doppler S.A.
02.2012 - 09.2015

Customer Care Service Representative

K.Kouimtzis S.A.
03.2010 - 02.2012

Certificate in IFRS & SMES

12-2009

Certificate in IAS

01-2007

Accountant's Assistant

Ecopharm Hellas S.A.
03.2002 - 12.2009

Swimming Coach

Kavala Swimming Academy
05.2001 - 08.2001

Certificate in English (Cambridge University)

06-1994

High School Diploma -

Kavala's 5th High School
09.1993 - 06.1996

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Maria AthanasiadiSenior Customer Operations Officer