Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Bakali

Maria Bakali

Athens

Summary

Adaptable and analytical professional with strong communication and collaboration skills. Combines practical problem-solving with creative thinking to deliver effective results under pressure. Focused on continuous learning and contributing meaningfully to team goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Order Fulfillment & Customer Care Manager

SWAPLANET IKE
2022 - Current
  • Manage the full order fulfillment process: order processing, inventory control, shipping coordination, and customer service
  • Reorganized warehouse classification system to reduce picking time and minimize errors or lost items
  • Ensured same-day order preparation and next-day shipping; average of 25 orders processed daily
  • Conduct quality checks and resolve customer issues related to delays, returns, or product quality
  • Supervise and train the fulfillment team, driving efficiency and continuous process improvement

Sales Associate

Attrattivo, AXF A.E.
2021 - 2022
  • Assisted customers with product selection and inquiries
  • Delivered excellent customer service to enhance overall experience
  • Maintained organized, well-stocked, and visually appealing displays
  • Monitored inventory and restocked shelves as needed
  • Handled transactions and kept the store clean and welcoming

Bar Manager/Bartender

Kolonaki & Dexameni_project
2019 - 2021
  • Managed bar operations, including supply orders and stock control
  • Trained and supervised staff in preparation and service
  • Ensured customer satisfaction through quality service and atmosphere

Stamp Production & Customer Service

GRAFORAMA
2019 - 2020
  • Designed and produced stamps using CorelDraw and photopolymer machinery
  • Handled customer service and in-store sales, ensuring accurate order delivery
  • Coordinated with suppliers for stock and production needs

Intern

Municipal Regional Theatre of Patras
2017 - 2017
  • Researched historical archives of local newspapers at the Press Museum (ESIEPIN) for articles related to the Municipal Regional Theatre of Patras (DIPETHE)
  • Photographed relevant findings for delivery and digitization by the theatre
  • Ensured digitized materials were prepared for inclusion on the theatre's website

Education

Bachelor of Arts - Theatre Studies

University of Patras
07.2021

Language, Culture & Communication

University of Lodz
Lodz
01-2019

Skills

  • Accounting Software (Elorus, Epsilon)
  • Experience with cash registers and POS Systems (EasyPOS)
  • ECommerce Platforms (Shopify)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Customer Service
  • Excellent communication
  • Problem solving
  • Critical thinking
  • Teamwork and collaboration
  • Multitasking

Certification

  • Digital Marketing and E-commerce
  • Computer Literacy and Microsoft Office

Languages

English
Advanced (C1)
Greek
Bilingual or Proficient (C2)

Timeline

Order Fulfillment & Customer Care Manager

SWAPLANET IKE
2022 - Current

Sales Associate

Attrattivo, AXF A.E.
2021 - 2022

Bar Manager/Bartender

Kolonaki & Dexameni_project
2019 - 2021

Stamp Production & Customer Service

GRAFORAMA
2019 - 2020

Intern

Municipal Regional Theatre of Patras
2017 - 2017

Bachelor of Arts - Theatre Studies

University of Patras

Language, Culture & Communication

University of Lodz

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Maria Bakali