Books
Maria Darma
Operational Manager
Athens,Attica
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operational Manager
Hamlet Student Flats
2024.02 - Current
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Made on-site visits to inspect business operations, activities and validity of business tax records, examining and assessing locally-situated personal property.
- Managed short-let apartments in alignment with market trends, coordinated with cleaning teams, issued invoices, and handled guest inquiries across multiple platforms, including Booking.com and Airbnb.com, to ensure optimal occupancy and customer satisfaction.
Asset Manager
Delsk Group
2022.09 - 2024.01
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Maximized return on investment by implementing effective asset allocation strategies.
- Manage property insurances and update the tenancy database.
- Compose and update lease agreements, and monitor property bills.
- Coordinated with multidisciplinary teams, including engineers, legal professionals, and accountants, to manage deadlines and address property-related issues, ensuring timely and effective resolution of complex challenges.
- Maintain communication with tenants and building managers.
- Oversee the update of properties for sale and rental processes.
Asset Manager
KRM GROUP
2021.01 - 2022.09
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Developed and implemented marketing strategies to increase occupancy rates.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal department and engineering staff for legal & repair issues.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Facilitated the issuance of Tax Identification Numbers (TIN) and managed the opening of bank accounts for clients, ensuring compliance with regulatory requirements.
Ticket Services
Theater Alsos
2019.01 - 2022.01
- Managed client services for reservations at VIVA, including seat allocation for concerts and theatrical performances, processing payment requests and arrangements. Provided training for new employees and coordinated group bookings, ensuring a high level of customer satisfaction and operational efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Ticket Services
Athenian Theaters - Ticket365
2016.10 - 2019.01
- Ticket sale/reservation on VIVA and ticket365.com, seat allocation, confirmation of reservations, bank duties, training of new employees, weekly sale reports of all Athenian theaters.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Monitored daily cash discrepancies and cash flow
Supervisor
Daniel Footwear
2015.03 - 2016.09
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Administrative Assistant
Callistes Solicitors - Legal Advice Center
2014.02 - 2015.03
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
Assistant Manager
KFC
2012.01 - 2014.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Technical Support Officer
E-Global Sports Network
2006.06 - 2008.08
- Installed and configured computer systems for new store openings, adhering to franchise standards to ensure seamless operations and compliance with brand requirements
- Assisted customers with various technical issues, fostering a positive experience for all users.
- Conducted routine maintenance on computer systems to optimize performance and extend equipment life span.
- Handled cash transactions accurately while following established financial protocols.
- Configured and managed Local Area Networks (LAN) for high-profile e-sports tournaments, including the Electronic Sports World Cup (ESWC) and World Cyber Games (WCG), ensuring optimal performance and reliability for competitive gaming environment
Education
Greek High School Diploma
21 Lyceum
Athens07.2007
ECDL
ECDL (European Computer Driving License)
Athens01.2008
Academic English
IELTS
International English Language Testing System06.2008
Bachelor of Science - Psychology
University of Bedfordshire
Bedfordshire 2001.04 -
M.D. - Criminology With Forensic Psychology
Middlesex University
Hendon , London 2001.04 -
Emergency First Aid At Work
LW Training Solutions
Reading12.2015
M.D. - Human Resources Management
University of Northampton
Epsilon Net College 2001.04 -
Skills
Communication (Greek - English)
Problem Solving
Team working
Time management
Goal orientation
Leadership
Integrity
Adaptability
Flexibility
Operations Management
Inventory Control
Data Management
Staff Management
Team Leadership
Customer Service
Logistics Management
Operations Oversight
Goal Setting
Strategic Planning
Business Development
Customer Retention
Staff Development
Contract Administration
Financial Management
Employee Motivation
P&L Management
Problem-Solving
Project planning and development
Organizational Management
MS Office
Cost Reduction
Decision-Making
Performance Evaluations
Assignment Delegation
Program Administration
Process Improvements
Data Analysis
Interpersonal Communication
Schedule Management
Maintenance Planning
Health and safety compliance
Invoice Processing
Management
Client Relations
Operations Monitoring
Customer Relationship Management (CRM)
Project Management
Document Control
Negotiation
Incidents management
Staff Training
Business Administration
Expense Reports
Cross-Functional Communication
References
upon request
Interests
Travelling
Concerts
Gaming
Software
CRM
Data analysis
PMS
Microsoft Office
Android
E-mails
Social Media
Languages
Greek
Native language
English
Proficient
C2
Timeline
Operational Manager
Hamlet Student Flats
2024.02 - Current
Asset Manager
Delsk Group
2022.09 - 2024.01
Asset Manager
KRM GROUP
2021.01 - 2022.09
Ticket Services
Theater Alsos
2019.01 - 2022.01
Ticket Services
Athenian Theaters - Ticket365
2016.10 - 2019.01
Supervisor
Daniel Footwear
2015.03 - 2016.09
Administrative Assistant
Callistes Solicitors - Legal Advice Center
2014.02 - 2015.03
Assistant Manager
KFC
2012.01 - 2014.02
Technical Support Officer
E-Global Sports Network
2006.06 - 2008.08
Bachelor of Science - Psychology
University of Bedfordshire
2001.04 -
M.D. - Criminology With Forensic Psychology
Middlesex University
2001.04 -
M.D. - Human Resources Management
University of Northampton
2001.04 -
Greek High School Diploma
21 Lyceum
ECDL
ECDL (European Computer Driving License)
Academic English
IELTS
Emergency First Aid At Work
LW Training Solutions
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