Maria Erjona Mousta
Athens
Summary
Resourceful professional experienced in administration, office coordination, and digital operations. Organized workflows and supported business processes to enhance operational efficiency. Utilized CRM and digital tools to streamline tasks while maintaining effective communication and problem-solving. Committed to continuous development and delivering dependable support in fast-paced environments.
Overview
2027
2027
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Office Manager
Axia Hospitality
2026.01 - Current
- Coordinated daily office operations and provided administrative support to ensure smooth workflow
- Managed travel arrangements, including bookings and itinerary coordination
- Handled incoming calls and maintained professional communication channels
- Organized and updated calendars, appointments, and meeting schedules
- Coordinated with suppliers and external partners to support operational needs
- Oversaw office maintenance requests and general facility coordination
- Supported internal teams with administrative tasks and day-to-day operational requirements
Administrative & Operations Support Coordinator
Nelios
2026.01 - Current
- Coordinated office workflows (calls, calendars, travel, CRM, communications)
- Supported remote operations through process coordination and documentation
- Managed Zoho CRM and Google Drive for data and records management
- Improved daily workflow efficiency across teams
Executive Assistant & Office Manager
Notice Content and Services
2024.11 - 2025.11
- Office administration and executive support to senior leadership
- Calendar management, meeting coordination, travel arrangements
- Coordinated corporate events and maintained confidential documents for executive leadership
- Managed procurement, vendor relations, and internal communications to support operational efficiency
- Streamlined daily office operations and provided comprehensive support to team initiatives
E-shop Coordinator
All for Babies
2022.11 - 2024.11
- Managed the overall operation of the online store.
- Design and implementation of promotional campaigns to increase sales
- Collaboration with promotional platforms for effective management and promotion of products
- Supervise orders, inventory, and product shipments
- Communication with customers and resolution of customer service issues
- Coordinated with suppliers to ensure timely product availability
Store Manager
NEOMED Emergency & Rescue Equipment Company
2022.02 - 2022.09
- Assessed customer needs and developed product placement strategies to enhance sales
- Coordinated e-shop orders, provided customer support, and managed inventory.
- Coordinating customer service, sales processes, orders, and payments
- Monitored sales goals and managed cash register operations
- Responsible for e-shop orders, customer support, and inventory
Reservation Manager
Stilvi Restaurant
2019.05 - 2021.09
- Managed reservations system and optimized seating plans for daily service operations
- Coordinated guest flow, group bookings, and private dining events
- Handled all guest communication via phone and email (reservations, confirmations, special requests)
- Supported smooth front-of-house operations in a high-volume restaurant environment
- Ensured excellent guest experience through effective coordination and communication
Hospitality & F&B Experience
Alba Bar - Restaurant, Dalliance House Restaurant, Andronis Exclusive, Albion Restaurant, Zuka
2006 - 2021
- Roles in Guest Relations and Reservations Management in luxury hospitality settings
- Handled high-end guest requests, managed bookings, ensured seamless customer experience
- Provided tailored service to VIP clientele while supporting retail sales at Andronis Jewellery
- Proven ability to perform under pressure, handle demanding clientele, and maintain high service standards
- Delivered table service, engaged customers, coordinated orders, supported team
Education
Wine Professional Sommelier -
Private School Genius in Gastronomy
Athens, Greece2019-09
Seminar Social Media and Wine Marketing -
Private School Genius in Gastronomy
Agia Paraskevi, Greece2019-06
Seminar in Gemology - undefined
Andronis, Santorini
Santorini2017-08
Styling and Fashion Marketing -
Private Institute Panik Fashion School
Athens, Greece2011-07
High School Degree -
First General High School of Agia Paraskevi
Agia Paraskevi2005-06
Skills
Zoho CRM
SoftOne ERP
Google Workspace
Microsoft Office (Word, Excel, Outlook)
Certification
Certificate of Specialized Professional Knowledge in Circular Economy
Hobbies
- Music & Movies
- Social media
- Content creation
- Traveling
- Fitness / Hiking
- Cooking
- Reading
Timeline
Office Manager
Axia Hospitality
2026.01 - Current
Administrative & Operations Support Coordinator
Nelios
2026.01 - Current
Executive Assistant & Office Manager
Notice Content and Services
2024.11 - 2025.11
E-shop Coordinator
All for Babies
2022.11 - 2024.11
Store Manager
NEOMED Emergency & Rescue Equipment Company
2022.02 - 2022.09
Reservation Manager
Stilvi Restaurant
2019.05 - 2021.09
Seminar in Gemology - undefined
Andronis, Santorini
Hospitality & F&B Experience
Alba Bar - Restaurant, Dalliance House Restaurant, Andronis Exclusive, Albion Restaurant, Zuka
2006 - 2021
Wine Professional Sommelier -
Private School Genius in Gastronomy
Seminar Social Media and Wine Marketing -
Private School Genius in Gastronomy
Styling and Fashion Marketing -
Private Institute Panik Fashion School
High School Degree -
First General High School of Agia Paraskevi