Maria Kanellopoulos
Student
Manchester
Summary
I am a motivated waitress/hostess/barback with an engaging personality and flexible approach. With an experience of over 6 years in hospitality, I have learned the skills of order management, payment processing and upselling.
Working in Soho House, a private members club, I have learned how to interact with regular customers, stay current on menu items and offer targeted recommendations to meet individual customer needs.
Through agency work, I have had the opportunity to work in a variety of roles and restaurants/hotels/ bars. This has taught me exceptional communication and multi-tasking ability.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Restaurant Waitress
Soho House (180 House, the Strand)
London
10.2021 - 09.2022
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bar Waitress
Indeed Flex Agency
Manchester
12.2018 - 09.2022
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Served alcoholic and non-alcoholic beverages in bar environment.
Restaurant Hostess
Louis café
London
09.2016 - 07.2022
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Head Waitress
Mughli Charcoal Pit Restaurant
Manchester
09.2019 - 09.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
Education
GCSE -
A Levels - Electrical and Electronic Engineering
University of Manchester
Skills
Guest relations management
Hospitality service expertise
Order accuracy
Daily specials memorization
Dining area maintenance
Beverage preparation
Bill computation
Credit card processing
Ordering procedures
Table setting knowledge
Item promotion
Timeline
Restaurant Waitress
Soho House (180 House, the Strand)
10.2021 - 09.2022
Head Waitress
Mughli Charcoal Pit Restaurant
09.2019 - 09.2021
Bar Waitress
Indeed Flex Agency
12.2018 - 09.2022
Restaurant Hostess
Louis café
09.2016 - 07.2022
GCSE -
A Levels - Electrical and Electronic Engineering
University of Manchester