Maria Kekelou
Senior Specialist Workplace Management
Athens
Summary
Results-driven professional with extensive experience in strong leadership, operational management, and customer service expertise in retail, workplace and facility management. Proven ability to optimize processes, coordinate vendors, and ensure high service level standards to enhance employee experience and business efficiency. Adept at coordinating with key stakeholders, optimizing retail execution, and ensuring customer-centric strategies that drive business success. Strong analytical, communication, and problem-solving abilities with a data-driven and results-oriented mindset.
Overview
2026
2026
years of professional experience
Work History
Senior Specialist Workplace Management
Adidas
10.2024 - Current
- Ensuring high quality and continuous optimization of processes in the assigned service area as an important service for the adidas employees in the Athens Head Office
- Ensuring smooth operations while taking into account business and safety-related objectives as well as the mandatory compliance with all statutory regulations and codes of practice
- Organization, monitoring and control of operational processes taking into account economic aspects
- Control, coordination, documentation and administrative support for the provision of external services
- Contact person for service-relevant technical issues. Technical support for internal departments for their process optimization in the assigned specialist area.
- Commercial facility management in the area of activity - obtaining and comparing quotations, creating purchase orders and posting incoming goods in the ERP system.
- Tracking the budget and assisting with budget planning for the area of activity.
- Interface between adidas and external service providers. Internal and external communication with customers, authorities, service providers and suppliers.
Assistant Store Manager
adidas
8 2013 - 10.2024
- Promote a high-performance and winning culture by working collaboratively with your team and help set clear expectations whilst leading by example and living our values.
- Encourage a culture of curiosity by promoting continuous learning and development opportunities and applying them to the shop floor.
- Support the Store Manager and take ownership of the store’s daily operation, including sales, customer service, inventory, management, recruitment, training, HR and compliance.
- Motivate, inspire and, coach team members to deliver exceptional customer service and achieve store goals.
- Create and drive a safe and inclusive work environment where everyone feels valued and respected.
Marketing Assistant
Nortec Multimedia S.A. ( Nintendo )
6 2011 - 7 2011
- Collaborating with the marketing manager and assisting , internal teams, clients and partners on marketing strategy.
- Providing administrative support to the marketing and sales team.
- Preparing, formatting and editing a range of documents.
- Understanding company product and brand.
- General office duties.
- Create seasonal newsletter
- Translate gaming manuals for the Greek version
- Supervise and administrate a community forum (www.ninty.gr)
Retail Professional
Puma
5 2012 - 8 2013
- Effectively serving and selling to customers
- Diligently executing store operations
- Using Seasonal Brand and product knowledge effectively during sales interactions
- Completing cash register transactions quickly and accurately
- Minimizing loss in both, the stockroom and the sales floor
- Collaborating productively and respectfully with team members
Mystery Shopper - Evaluator
ISC-CX
1 2013 - 12.2015
- Responsible for determining the quality of products, customer service, and store environments while posing as ordinary customer. Then it was required to submit reports on my findings in a strict timely manner deadline.
Sales Representative
Inditex , Attica the Department Store, Mediatel S.A.
09.2007 - 06.2011
Education
Political Science And Public Administration
Ethnikon Kai Kapodistriakon Panepistimion Athinon
AthensSkills
Organizational Skills
Computer proficiency
Written and verbal communication skills
English (written and oral)
Timeline
Senior Specialist Workplace Management
Adidas
10.2024 - Current
Sales Representative
Inditex , Attica the Department Store, Mediatel S.A.
09.2007 - 06.2011
Assistant Store Manager
adidas
8 2013 - 10.2024
Marketing Assistant
Nortec Multimedia S.A. ( Nintendo )
6 2011 - 7 2011
Retail Professional
Puma
5 2012 - 8 2013
Mystery Shopper - Evaluator
ISC-CX
1 2013 - 12.2015
Political Science And Public Administration
Ethnikon Kai Kapodistriakon Panepistimion Athinon
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