MARIA KOLOKITHAS

• Advisor for Enterprise Rent A Car
• Assisting customers to choose vehicles according to their needs.
• Informing customers about their existing reservations
• Anticipated responses and prepared clear and articulate answers.
• Manage over 50 calls per day
• Excellent customer ratings

• Occasionally I translate texts from English to Greek and vise versa.
• I edit English texts

• Maintain impartiality and objectivity during meetings and decision-making.
• Lead organization in setting goals and strategies.
• Contribute to values, goals and strategic vision of organization.
• Facilitate decision making by building consensus and developing solutions.
• Interview, supervise and motivate staff members to achieve optimal productivity.
• Event Planning

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Oversaw inventory materials monitoring, requisitions and supply re-stocking.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Kept records in CRM to maintain customer data.

• Educated students in basics of English grammar and conversational speaking.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Attended workshops to learn about student motivation and engaging learning activities.
• Developed and taught ESL curriculum to improve students' conversational abilities.
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Improved instruction methods by using various assessment tools and strategies.
• Created new lesson plans based on course objectives.
• Administered and graded tests and assignments to evaluate student progress.
• Developed activities and integrated technology to diversify instruction.
• Emphasized critical thinking through small group activities.
• Documented student attendance and progress against goals.
• Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
• Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
• Used positive reinforcement and provided clear feedback to help students succeed.
• Personalized instruction based on needs, interests and capabilities of individual students.
• Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
• Facilitated class discussion to help students work through questions and expand understanding.
• Provided individual mentoring and special tutoring to struggling students.
• Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
• Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
• Encouraged students to deepen knowledge with additional learning opportunities.
• Assigned lessons and corrected homework.
• Conducted skills assessments to uncover performance gaps.
• Created curriculum and planned course content and methods of instruction.
• Assessed work of students to evaluate progress and identify areas for improvement.
• Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
• Maintained complete student records with accurate grades and attendance information.
• Developed teaching aids, instructional software, multimedia visual aids and study materials.

Examined English language skills to candidates who were interested in acquiring the LRN English language certificate.

• Completed clerical tasks such as filing, copying and distributing mail.
• Delivered clerical support by handling range of routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Developed correspondence letters, memos and emails.
• edited the annual Theatre calendar
• Organized the Theatre library and the Theatre Wardrobe.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted the Theatre Director to develop the annual Theatre Calendar
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• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
• Taught students across multiple classifications and degrees of special needs.
• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Redirected students using Positive Behavior Support (PBS).
• Led activities that developed students' physical, emotional and social growth.
• Instructed students with physical and cognitive disabilities.

• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Used coordination and planning skills to achieve results according to schedule.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Tracked stock using company inventory management software.
• Increased sales by offering advice on purchases and promoting additional products.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.