Maria Kyriakoudi
Scrum Master
Serres,62
Summary
Positive and collaborative problem-solver with a knack for fostering team synergy and driving successful project delivery. Experienced in Agile methodologies, continuous improvement, and effective communication. I embrace one constant: change. A lifelong learner, I thrive on exploring new fields, adapting to challenges, and measuring results to drive meaningful progress.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Scrum Master
Freelancer
09.2024 - Current
- Driving Agile transformation for a 108-person IT organization managing network, network security, and telephony services
- Leading 3 cross-functional teams (14 members) to improve efficiency in project delivery
- Facilitating Scrum ceremonies – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
Process Manager
Freelancer
10.2023 - 09.2024
- Designed, documented, and implemented Service Management (ITSM), DevOps, and Agile processes
- Defined and tracked key performance metrics
- Drove organizational change and agile/devops transformation with Agile awareness sessions, workshops, communication channels and project-related documentation
- Enhanced ITSM adoption by providing training and support for team members in best practices and techniques
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
Technical Writer
Freelancer
05.2022 - 09.2023
- Designed, planned, and developed documentation to support the adoption of modern service management and automation practices
- Authored comprehensive SOPs, how-to guides, tool specifications, and training materials for both technical and non-technical teams
- Standardized process documentation by creating and managing document templates, ensuring consistency and clarity
- Conducted thorough document reviews
Service Delivery Manager
Proximus Luxembourg
01.2020 - 12.2021
- Managed service delivery for Proximus within consortium frameworks, driving recruitment and team management for 3 customer organizations (185 members)
- Served as the key liaison between Proximus and the prime contractors, aligning teams performance and skills with strategic goals
- Spearheaded process optimization across Sales, HR, and Accounting departments to elevate service efficiency
- Sourced and managed vendors
Professional Services Coordinator
Proximus Luxembourg
10.2016 - 12.2019
- Contributed to the establishment of a new Professional Services division, overseeing talent acquisition and onboarding to the customer’s workplace
- Recruited and facilitated the seamless integration of 50+ new team members, delivering high-quality client onboarding support
- Managed financial reporting and project forecasting, providing key insights for decision-making
Sales Assistant
Proximus Luxembourg
04.2014 - 09.2016
- Supported Account Managers in the sale of IT infrastructure hardware, software, and services
- Prepared quotations and negotiated with vendors to optimize internal margins
- Coordinated with technical teams to ensure the high-quality delivery of maintenance services
- Drafted and refined response texts for IT service tenders, ensuring accuracy and competitiveness
Education
Master's degree - Languages and Interculturality, Translation and Interpreting
University of Strasbourg
09.2011 - 07.2012
Bachelor's degree - Foreign Languages, Translation and Interpreting
Ionian University
09.2005 - 06.2010
Skills
Scrum framework expertise
undefinedCertification
Foundations of Project Management, Google
Hobbies
Literature on psychology, human behaviour, and AI
Sports
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
Timeline
Foundations of Project Management, Google
01-2025
Scrum Master
Freelancer
09.2024 - Current
Process Manager
Freelancer
10.2023 - 09.2024
The Git&GitHub Bootcamp, Udemy
08-2023
Technical Writer
Freelancer
05.2022 - 09.2023
Evidence-Based Coaching (Business, Executive Coaching)
09-2021
ITIL v3 Intermediate Lifecycle – Service Design
06-2021
Service Delivery Manager
Proximus Luxembourg
01.2020 - 12.2021
Recruitment best practices
02-2018
Professional Services Coordinator
Proximus Luxembourg
10.2016 - 12.2019
ITIL v3 Foundation Certificate in IT Service Management
07-2015
Sales Assistant
Proximus Luxembourg
04.2014 - 09.2016
Master's degree - Languages and Interculturality, Translation and Interpreting
University of Strasbourg
09.2011 - 07.2012
Bachelor's degree - Foreign Languages, Translation and Interpreting
Ionian University
09.2005 - 06.2010
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