Maria Lyratzi
Executive Of Administration And Economy In The Tourism Sector
Summary
Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Front Office Receptionist
The Modernist
01.2025 - Current
- Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
- Provided local area information and recommendations for dining, tourist attractions, or other services as requested by guests.
Front Office Receptionist
Ikos Resorts
04.2024 - 11.2024
- Enhanced guest satisfaction by efficiently managing front office operations and addressing inquiries in a timely manner.
- Proactively identified potential issues in front office operations and worked collaboratively with team members to implement solutions, resulting in increased efficiency and effectiveness.
Ski Rental Technician
Rent For Fun
12.2023 - 04.2024
- Organized weekly inspections of all rental gear to ensure that it met safety standards and was in good working condition.
- Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
- Enhanced customer satisfaction by providing efficient ski rental services and equipment recommendations.
Front Office Receptionist
Ikos Resorts
04.2023 - 11.2023
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Resolved service-related problems and documented actions in system.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Cash Register Operator
Coffee Berry
11.2022 - 04.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Office Receptionist
Ikos Resorts
09.2022 - 11.2022
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Managed lost and found items to assist guests with retrieving belongings.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Office Receptionist
The Caravan B&B
03.2022 - 09.2022
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Assistant
Tommy Hilfiger
11.2021 - 03.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Head waitress
Ikos Resorts
06.2021 - 11.2021
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cash Register Operator
Prassas Grill
02.2021 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Physics
International Hellenic University (IHU)
Diploma - Management And Economics in The Tourism Sector
Vocational Education And Training Institute of Thessaloniki
Skills
Front Desk Management
Customer Satisfaction
Customer Service
Administrative skills
Collaborative
Cooperative and Polite
Coordinating Reservations
Certification
"Risk Management " professional certificate
Languages
1,A1,6,C2
Timeline
"Risk Management " professional certificate
05-2025
Front Office Receptionist
The Modernist
01.2025 - Current
"Team Building and Management " professional certificate
05-2024
Front Office Receptionist
Ikos Resorts
04.2024 - 11.2024
Ski Rental Technician
Rent For Fun
12.2023 - 04.2024
Front Office Receptionist
Ikos Resorts
04.2023 - 11.2023
Cash Register Operator
Coffee Berry
11.2022 - 04.2023
"Organization and planning of teaching to adults and minor learners" License -
10-2022
Front Office Receptionist
Ikos Resorts
09.2022 - 11.2022
"Legal Framework in the Tourism sector", Easy Education
05-2022
Front Office Receptionist
The Caravan B&B
03.2022 - 09.2022
Sales Assistant
Tommy Hilfiger
11.2021 - 03.2022
Head waitress
Ikos Resorts
06.2021 - 11.2021
Cash Register Operator
Prassas Grill
02.2021 - 05.2021
"Build Your Skills In Customer Service", LinkedIn
02-2021
"Introduction to EU project", ProWebSEE Youth
10-2020
"The art and science of digital marketing" Training
10-2018
Bachelor of Science - Physics
International Hellenic University (IHU)
Diploma - Management And Economics in The Tourism Sector
Vocational Education And Training Institute of Thessaloniki
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