Maria Manouilidou
Customer Support Representative
Thessaloniki
Summary
Experienced professional with a diverse background in various work environments and roles. Strong time management, problem-solving, and organization skills. Known for building rapport and trust with customers, committed to delivering top-notch customer service. Bringing a positive attitude to the office, demonstrating resilience and patience. Passionate about helping teammates and sharing valuable information to contribute to team success.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Care Representative
Taskus
05.2024 - Current
- Delivered prompt service and prioritized customer needs.
- Maintained a high level of product knowledge in order to provide accurate information and support to customers.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Supported Customers in a friendly and calm manner, helping them achieve the same level of composure.
- Trained new personnel on product policies and services.
Customer Care Representative
Avedo Hellas
09.2022 - 01.2024
- Broadened social skills in customer service
- Worked with multiple customers every day gaining time management skills while learning how to handle customers in a respectable manner.
- Patience is one of the virtues I gained from this profession.
Employee-Service
Walk's Metzgerei
11.2021 - 07.2022
Warehouse employee
Edeka nah und gut
09.2020 - 10.2021
- Management and organization of Warehouse
- In a short period of time I was able to rearrange and reorganize the warehouse in the sense that it would be more effective and less time consuming for the employees.
- Helped and guided fellow coworkers to a more effective task completion
Employee-Cashier
Karstadt Galeria
11.2019 - 08.2020
Education
No Degree - Biomedical Sciences
National Univercity of Greece
Thessaloniki, Greece 05.2014 - Current
Skills
- Organization
- Social skills
- Problem solving
- Time management
Certification
MS Excel
Accomplishments
- Broadened social skills in customer service
- Management and organization skillset
- Trained new colleagues on project related quiries and policies
Additional information
Eager to learn and evolve. Strong appreciation for creative freedom in every job role as well as trust from employers. Desire to take initiatives after understanding the needs and policies of a particular project.
Interests
Cinema
Dancing
Cryptocurrencies
Timeline
Customer Care Representative
Taskus
05.2024 - Current
Customer Care Representative
Avedo Hellas
09.2022 - 01.2024
Employee-Service
Walk's Metzgerei
11.2021 - 07.2022
Warehouse employee
Edeka nah und gut
09.2020 - 10.2021
Employee-Cashier
Karstadt Galeria
11.2019 - 08.2020
No Degree - Biomedical Sciences
National Univercity of Greece
05.2014 - Current
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