Maria Metska
Athens
Summary
Experienced customer care professional with a background in operational industries. Skilled in leadership roles involving high responsibility and decision-making. Strong foundation in cultural studies and deep understanding of Middle Eastern customs. Committed to personal growth and acquiring new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Station Manager
Hertz
06.2023 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Defined problems to make decisions and moved forward to support quick resolution.
- Implemented marketing strategies to increase brand awareness and drive rental sales growth.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
- Negotiated contracts with clients, securing favorable terms for the company''s benefit.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed reservation data regularly to forecast demand accurately and make informed decisions about fleet allocation adjustments accordingly.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Developed strong relationships with local businesses, promoting partnerships and referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Representative
Hertz
01.2023 - Current
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Negotiated solutions in challenging situations to retain customer loyalty.
Import and Export Coordinator//Logistics and Purchase Manager
Suroh Aljawda LLC- Pharmaceutical Warehouse
05.2020 - Current
- Expanded export market presence by identifying and securing new business opportunities.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
- Expanded market share by identifying new business opportunities in untapped regions.
- Optimized inventory levels by working closely with supply chain teams to ensure timely delivery of products.
- Processed company's import permit and export license processes.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Negotiated freight rates with carriers for international transportation of goods.
Quoting Coordinator
Sintexniki Georgakopoulos- Construction Company
01.2021 - 01.2022
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated closely with design teams to develop creative renovation concepts tailored to meet specific client preferences and requirements.
- Reduced renovation costs by skillfully negotiating with suppliers and contractors for better deals.
- Improved client satisfaction rates by consistently delivering high-quality workmanship and timely project completion.
- Tracked project costs and other financial metrics to maximize profitability.
- Developed and implemented construction plans according to client specifications and expectations.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Prepared detailed project estimates and reports for management review.
Education
Bachelor of International Relations - Turkish And Middle Eastern Studies
National Kapodistrian University of Athens
12.2024
Seminar - Islamic Law
National Kapodistrian University of Athens
2018
Seminar- Introduction To Psychology -
Deree The American College of Greece
02.2018
Skills
- Leadership
- Intercultural Communication
- Decision Making
- Problem Solving
- Adaptability
- Strategic Thinking
Accomplishments
- Greek and Albanian native speaker
- English- fluent- proficiency C2
- Turkish- basic- Intermediate B2
- Microsoft Office- excellent
Certification
- Greek and Albanian native speaker
- English C2 lvl.
- Turkish B2 lvl.
Personal Information
- Place of Birth: Athens, Greece
- Date of Birth: 08/16/98
- Nationality: Greek
- Driving License: Category B
Timeline
Station Manager
Hertz
06.2023 - Current
Customer Service Representative
Hertz
01.2023 - Current
Quoting Coordinator
Sintexniki Georgakopoulos- Construction Company
01.2021 - 01.2022
Import and Export Coordinator//Logistics and Purchase Manager
Suroh Aljawda LLC- Pharmaceutical Warehouse
05.2020 - Current
Bachelor of International Relations - Turkish And Middle Eastern Studies
National Kapodistrian University of Athens
Seminar - Islamic Law
National Kapodistrian University of Athens
Seminar- Introduction To Psychology -
Deree The American College of Greece
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