Gardening
Maria Miltiadi
Front Desk Agent
Peristeri
Summary
Thrived in hospitality environment, developing excellent communication and problem-solving skills. Known for creating positive guest experiences through attentive service and proactive approach to addressing concerns. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Guest Relations Officer
Grecotel Corfu Imperial Luxury Beach Resort
2024.04 - 2024.10
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Front and Back Desk Receptionist
GK Properties
2023.09 - 2024.04
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Ensured smooth communication between clients, staff, and management through professional phone etiquette and message handling.
Waitress
Coco-Mat Hotel Athens BC
2022.06 - 2023.07
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Salesperson
Carpo
2021.03 - 2022.07
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Waitress
Mezzo
2020.05 - 2020.10
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier Team Lead
White Kitchen
2017.12 - 2019.06
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
TOURISM STUDIES
I.IEK AKMI
Athens 2001.04 -
Skills
Guest communication
Multitasking
Adaptability and flexibility
Calm under pressure
Team member development
Certification
Body Language over the first Job Interview.
Interests
Gymnastics
Photoshooting
Timeline
Guest Relations Officer
Grecotel Corfu Imperial Luxury Beach Resort
2024.04 - 2024.10
Front and Back Desk Receptionist
GK Properties
2023.09 - 2024.04
ECPE - Proficiency Certificate in English (2023)
2023-06
Waitress
Coco-Mat Hotel Athens BC
2022.06 - 2023.07
Salesperson
Carpo
2021.03 - 2022.07
Waitress
Mezzo
2020.05 - 2020.10
Body Language over the first Job Interview.
2020-03
Influencer Marketing & Social Media Strategies.
2020-03
9Th Tourism School of Kalamata.
2019-10
Cashier Team Lead
White Kitchen
2017.12 - 2019.06
TOURISM STUDIES
I.IEK AKMI
2001.04 -