Maria Ntarila
Cholargos
Summary
Results-driven and highly accomplished Supply Chain and Logistics Professional. Proven track record of optimizing operational efficiency and ensuring high standards, to enhance overall performance. Seeking a challenging position in a dynamic organization where my skills and expertise can contribute to achieving strategic goals.
Overview
19
19
years of professional experience
Work History
Supply Chain Manager
PHARMASEPT SA
03.2024 - Current
- Manage the end-to-end manufacturing process, ensuring on time raw material availability in all plants (10 different partners)
- Initiated cross-functional team to address critical bottlenecks in supply chain, resulting in increased efficiency.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Demand PLanning
- S&OP Management and cross functional communication with sales and marketing departments
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Project Management for outsourcing current warehouse and distribution to 3PL services
Logistics Manager & Deputy General Manager
ALFAOMEGA PHARMA LOGISTICS SA
03.2023 - 12.2023
- Responsible for all (3) warehouses’ uninterrupted operation and last mile temperature-controlled delivery performance for pharmaceutical products.
- Spearheading cross-functional teams in designing and implementing logistics strategies to enhance supply chain efficiency, always in compliance with the Quality and Regulatory System.
- Directly managing a diverse portfolio of 50 clients-pharmaceutical companies including Boehringer Ingelheim, Innovis Pharma, AstraZeneca, Pierre Fabre, Merck, Gilead, Angelini and others
- Foster and promote cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness
- Overall performance results review to target and take corrective measures and improve logistics performance in alignment with customer’s goals
- Collaborated with vendors to negotiate favorable contracts.
- Attracted new customers and led successfully all gained customers' relocations from other 3PLs
- Customer Portfolio expansion 12% within a year
- Environmental sustainability plan design
- Risk assessment and Business Continuity Planning.
Customer Service Head
ALFAOMEGA PHARMA LOGISTICS SA
10.2019 - 02.2023
- Headed up a 15-member team to ensure highest level of customer experience and satisfaction
- Direct report to top management
- Overseeing the day-to-day business, ensuring timely and effective management of orders, claims resolution and customer requests in line with internal procedures and with agreed service level targets
- Managing client relationships, participating in contract negotiations, and collaborating with internal stakeholders to align services with customer needs
- Managing Tenders and RFQ/RFPs on various platforms
- Business administration and cost analysis
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Customer Service & Logistics operations Engineer
SARMED SA
05.2016 - 09.2019
- Design & Development of Customer Service Dpt to guarantee Premium Services to Customers
- Integrated systems for transportation routing and scheduling to ensure on-time delivery of products to customers reducing costs and carbon footprint
- Collaborated with cross-functional teams to develop and implement continuous improvement initiatives
- Mass Data Analysis, total efficiency optimization, KPIs
- Customer Service good practices and team training
- Overall Productivity & Capacity Reporting
- Performed cost analysis and PnL.
Operations Manager
PUBLIC -RETAIL WORLD
10.2013 - 02.2016
- Overseeing new stores openings and personnel training according to corporation’s policies in West Greece
- Responsible for end-to-end operations for Agrinio store
- Store financial and inventory control, Human Resources processes, optimizing technical support and enhancing customer service efficiency
- Ensuring the overall operational excellence of the store, with a focus on meticulous reporting on total store efficiency to headquarters
- Store performance ranked in the top five out of 48 stores.
Logistics and Supply Chain Engineer
HELLAS ONLINE SA
07.2007 - 06.2012
- End to End Supply Chain Management, Production Planning of Box moving equipment & last mile distribution
- Successfully orchestrated the transition from in-house logistics to 3PL
- Contracts management and procurement for telecom network construction
- Project management on overseeing maintenance projects for both retail and corporate customers
- Budget assessment and cost analysis
- Quality Assurance compliance of procedures
- Inventory Control, Sales Forecasts & production planning
- Total Efficiency Monitoring & Control through KPIs & SLAs
- Risk assessment and crisis management, through proven improvement in the overall logistics process
- One noteworthy accomplishment was the substantial reduction of the returns rate at a remarkable 40% improvement in terms of cost reduction and enhanced customer satisfaction.
- Increased cost savings by negotiating favorable contract terms with suppliers.
Operations & Logistics Supervisor
AMY SA
07.2006 - 06.2007
- Supply Chain and Logistics of Software Box Moving Products
- Major Account Customers orders completion
- Cultivated relationships with suppliers to secure optimal terms
- Inventory Control and sales forecast.
Operations & Logistic junior Engineer
TOP ELECTRONIC COMPOMENTS SA
04.2005 - 06.2006
- Electronic Components Buyer
- Industry Major Account Order Completion and plant replenishment
- Warehouse Re-engineering by organizing storage strategically to seamlessly align with sales patterns
- Imports Employee.
Education
Master of Science - Msc Supply Chain Management
University of Piraeus
Attiki, Greece09.2007
BSc - Production and Management Engineer
Technical University of Crete, Chania
09.2004
Skills
- Supplier & Customer Relationship management
- Financial Acumen
- Risk & Crisis management
- Project Management
- Environmental & Regulatory Compliance
- Vendor and Contract Negotiation
- Cross-functional Collaboration & Communication
- Adaptability, Problem Solving
- ERP, SAP, Mantis WMS, PC Literate
Websites
Languages
Greek
Native language
English
Proficient
C2
German
Upper intermediate
B2
Certificates and seminars
- GDP Certificate, OIKONOMOTECHNIKI SEMINARS SA, 2023
- Business & Leadership Personal Coaching, SYMPLOUS, 2022
- Key Performance Indicators KPIs, TUV Hellas, Seminar, 2017
- Logistics Business Cost Analysis, Optilog Advanced Services, 2016
- Marketing & Advertisement, University of Athens, elearning, 2016
- Project Management for Engineers, IEKEM TEE, 2011
- Developing Dynamic Sales, 2006
Timeline
Supply Chain Manager
PHARMASEPT SA
03.2024 - Current
Logistics Manager & Deputy General Manager
ALFAOMEGA PHARMA LOGISTICS SA
03.2023 - 12.2023
Customer Service Head
ALFAOMEGA PHARMA LOGISTICS SA
10.2019 - 02.2023
Customer Service & Logistics operations Engineer
SARMED SA
05.2016 - 09.2019
Operations Manager
PUBLIC -RETAIL WORLD
10.2013 - 02.2016
Logistics and Supply Chain Engineer
HELLAS ONLINE SA
07.2007 - 06.2012
Operations & Logistics Supervisor
AMY SA
07.2006 - 06.2007
Operations & Logistic junior Engineer
TOP ELECTRONIC COMPOMENTS SA
04.2005 - 06.2006
Master of Science - Msc Supply Chain Management
University of Piraeus
BSc - Production and Management Engineer
Technical University of Crete, Chania
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