Maria Papanikolaki
Piraeus
Summary
Dynamic & results - driven Manager with proven expertise in charter party disputes. Leading a team of 2 to 6 Officers that deals with all the post fixture ( freights / hires, demurrage claims and other expenses for Charterers' account) for tanker and LPG vessels. Skilled in fostering customer relationships ( with Charterers such as Vitol, Shell, BP, ConocoPhillips, Chevron, Repsol, BGN, Marubeni etc) ensuring timely resolutions and improved profitability. Known for exceptional teamwork and adaptability, consistently delivering results and fostering cooperative work environment.
Overview
28
28
years of professional experience
Work History
Freight Collection Manager
Eletson Corporation
05.2015 - Current
- Supervise Freight Collection team, monitoring phone calls and e-mails.
- Approve accurate records of outstandings / receivables / expected collections.
- Coordinate communication with clients regarding outstanding balances and payment options.
- Contact customers to collect outstanding payments via one-time or negotiated installment methods.
- Establish strong relationships with customers, fostering open communication channels for effective debt resolution.
- Collaborate with Chartering on charter party terms, also, collection and dispute resolution issues (visiting Charterers for establishing relationships and collecting funds)
- Work with Legal to manage default issues.
- Work with Operations acting proactively / resolving issues which do not comply with the agreed terms.
- Identify and discuss with management opportunities for improvements to procedures.
Freight Collection & Chartering Officer
Eletson Corporation
06.1998 - 04.2015
Purchasing Officer
Eletson Corporation
06.1997 - 06.1998
- Responsible for the purchase of spares and food supplies
- Assistant to the Manager
Education
Master of Laws - Maritime Law
The City University
LondonFICS - Maritime Law, S&P, Marine Insurance
Institute Of Chartered Shipbrokers
Bachelor of Science - Maritime Studies
Nottingham Trent University
Southampton Institute07-1997
Skills
- Team leadership experience
- Strong communication
- Patience and persistence
- Problem-solving
- Attention to detail
- Critical thinking
- Organizational skills
- Decision-making
- Customer relationship development
- Profitability improvement
Hobbies
Reading historical novels, also, traveling to new places and getting to know other civilizations and cultures excite me and give me energy. One of the reasons I love shipping / my job is the interaction with colleagues from all over the world and the trips I have made.
Languages
English
French
Timeline
Freight Collection Manager
Eletson Corporation
05.2015 - Current
Freight Collection & Chartering Officer
Eletson Corporation
06.1998 - 04.2015
Purchasing Officer
Eletson Corporation
06.1997 - 06.1998
Master of Laws - Maritime Law
The City University
FICS - Maritime Law, S&P, Marine Insurance
Institute Of Chartered Shipbrokers
Bachelor of Science - Maritime Studies
Nottingham Trent University
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