Maria Pitta
Front Office Team Leader
Nea Smyrni
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Front Office Team Leader
Santo Collection, Metaxa Hospitality Group
Oia, Santorini, Nomos Kykladon
3 2024 - Current
- PMS Opera, Vortex, Micros, Office 365.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
Co-Owner
Sandra's Stay
01.2018 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Front Office-Concierge Executive Agent
Santo Collection, Metaxa Hospitality Group
Oia, Santorini, 82
04.2023 - 11.2023
- PMS Opera, Vortex, Micros, Office 365.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Reservations Executive Agent
Santo Maris, Metaxa Hospitality Group
10.2022 - 04.2023
- PMS Opera, Office 365, Outlook, Extranets.
- Reduced cancellations rate through proactive communication with guests about their upcoming stays.
- Assisted in the development of customized packages for special occasions or promotional periods.
- Conducted thorough analyses of room rates, occupancy trends, and competitor pricing to inform strategic decisionmaking.
- Collaborated with sales team to optimize revenue from group bookings and special events.
Front Office-Concierge Executive Agent
Santo Maris, Metaxa Hospitality Group
04.2022 - 10.2022
- PMS Opera, Vortex, Micros, Office 365.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided accurate information regarding local attractions, restaurants and activities.
Career Event Coordinator
AMC
05.2020 - 05.2022
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Improved team morale and reduced turnover by recognizing and addressing staff needs and concerns.
Event Coordinator
Delphoi Economic Forum
4 2022 - 04.2022
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Front Office-Concierge-Reservations Agent
Coco-Mat Athens Jumelle
05.2019 - 04.2022
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
MBA - International Business
University of West London
London 10.2024 - 10.2025
BA - International Hospitality Tourism and Business Management
Queen Margaret University
London 06.2020 - 07.2023
BA - Tourism Leadership and Management
AMC
Athens 06.2019 - 06.2020
Seminar - Leadership
Happy Leader School
Athens 06.2024 - 07.2024
High School Diploma -
LANS Nea Smyrni
Athens, Greece 09.2014 - 06.2019
Skills
- Empathy Development
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Time Management
- Decision-Making
- Professionalism
Personal Information
- Place of Birth: Athens
- Date of Birth: 07/14/00
- Gender: Female
Accomplishments
- Employee of the Year 2022 (Metaxa Hospitality Group)
- Employee of the Month September 2022 (Metaxa Hospitality Group)
Timeline
MBA - International Business
University of West London
10.2024 - 10.2025
Seminar - Leadership
Happy Leader School
06.2024 - 07.2024
Front Office-Concierge Executive Agent
Santo Collection, Metaxa Hospitality Group
04.2023 - 11.2023
Reservations Executive Agent
Santo Maris, Metaxa Hospitality Group
10.2022 - 04.2023
Front Office-Concierge Executive Agent
Santo Maris, Metaxa Hospitality Group
04.2022 - 10.2022
BA - International Hospitality Tourism and Business Management
Queen Margaret University
06.2020 - 07.2023
Career Event Coordinator
AMC
05.2020 - 05.2022
BA - Tourism Leadership and Management
AMC
06.2019 - 06.2020
Front Office-Concierge-Reservations Agent
Coco-Mat Athens Jumelle
05.2019 - 04.2022
Co-Owner
Sandra's Stay
01.2018 - Current
High School Diploma -
LANS Nea Smyrni
09.2014 - 06.2019
Front Office Team Leader
Santo Collection, Metaxa Hospitality Group
3 2024 - Current
Event Coordinator
Delphoi Economic Forum
4 2022 - 04.2022
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