Maria Rezvani
Athens
Summary
Results-driven Business & Operations Professional with extensive experience in hospitality management, client relations, and team leadership across luxury venue's in Greece, the U.S., and internationally. Proven track record in strategic operations, VIP account management, event planning, and staff coordination, delivering measurable improvements in efficiency, revenue, and client satisfaction. Adaptable leader skilled in navigating high-pressure environments, driving performance, and contributing to organizational growth.
Overview
7
7
years of professional experience
Work History
Events/Guest Relation Manager and Fashion Model
Elegance Models
09.2024 - 09.2025
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Collaborated with stakeholders to align departmental goals with organizational objectives.
- Oversaw project management processes, ensuring timely completion of deliverables within budget constraints.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Lead Reservation Agent & Guest Relations Corporate
Carriage House
10.2023 - 06.2024
- Oversear VIP client management and front-of-house operations in a prestigious private members' club.
- Directed reservation systems and optimized operational workflows, ensuring seamless client experiences.
- Trained and supervised new staff, maintaining service excellence in a high-demand luxury environment.
- Recognized for increasing client retention and satisfaction through proactive problem-solving.
Team Coordinator
Guzel Mykonos
06.2023 - 09.2023
- Led a team of service staff, ensuring efficiency in operations and seamless delivery of premium guest services.
- Managed bottle service for high-profile corporate and private clients, achieving a 20% improvement in table turnover efficiency.
- Coordinated logistics to support organizational goals and enhance profitability.
Lead Receptionist & Event Coordinator
Zuma Mykonos
05.2022 - 05.2023
- Directed reservations and private event planning for an internationally recognized luxury brand.
- Partnered with management on strategic event execution, increasing private bookings by 15%.
- Managed corporate partnerships with hotels and concierges, boosting client acquisition.
- Coordinated scheduling for appointments and meetings, optimizing space utilization and resources.
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Supervised reception team, providing training and mentorship to enhance service quality.
Restaurant Manager
Nobel Athens
03.2019 - 07.2022
- Was handling staff problems that had to do with every day issues.
- I was also creating their working schedules for them and dealing with their payments.
- Problem solver regarding guest complaints and organising events for the restaurant.
Reservations & Promotions Manager
DSquared2, Mykonos
05.2021 - 09.2021
- Key member of the launch team for the venue's first season in Mykonos.
- Developed marketing and brand visibility campaigns, building partnerships with luxury hotels to attract VIP clients.
- Expanded venue revenue through targeted client engagement and promotional strategies.
- Hospitality Manager & Guest Relations Nobel 101, Deep in the Night, Liberty Bar, Athens & Mykonos.
- Managed daily venue operations, coordinated staff, and supported event preparation.
- Ensured smooth operations and delivered premium client experiences in nightlife and hospitality venue's.
- General Nurse - Intern Hygeia Hospital, Athens, Greece.
- Built transferable skills in organization, crisis management, and client care in a fast-paced clinical environment.
Registered General Nurse
Hygeia Hospital
09.2020 - 04.2021
- Administered patient care plans, ensuring compliance with established protocols and regulations.
- Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication and coordination.
- Monitored vital signs and documented changes, providing timely reports to healthcare providers for prompt intervention.
- Educated patients and families on treatment options, promoting understanding and adherence to care plans.
- Implemented quality improvement initiatives, enhancing operational efficiency within nursing services.
- Led case management efforts for complex patients, streamlining processes for improved care delivery.
Education
B.Sc. - Nursing
University of Thessaly
Athens12.2022
Skills
- Strategic Business & Operations Management
- Team Leadership & Staff Training
- Client Relationship & Account Management
- Event Planning & Corporate Hospitality
- Project Coordination & Workflow Optimization
- Conflict Resolution & Crisis Management
- Revenue Growth & Business Development
- CRM & Digital Tools (MS Office, SevenRooms, OpenTable)
- Excellent in communication, friendly, work great under pressure, team player
Languages
English
Advanced. Proficiency University of Michigan
Timeline
Events/Guest Relation Manager and Fashion Model
Elegance Models
09.2024 - 09.2025
Lead Reservation Agent & Guest Relations Corporate
Carriage House
10.2023 - 06.2024
Team Coordinator
Guzel Mykonos
06.2023 - 09.2023
Lead Receptionist & Event Coordinator
Zuma Mykonos
05.2022 - 05.2023
Reservations & Promotions Manager
DSquared2, Mykonos
05.2021 - 09.2021
Registered General Nurse
Hygeia Hospital
09.2020 - 04.2021
Restaurant Manager
Nobel Athens
03.2019 - 07.2022
B.Sc. - Nursing
University of Thessaly
Projects
I was a party of the big opening of Zuma Mykonos. One of the biggest openings in Mykonos. It ended being a spectacular event
sports
10 years of gymnastics, 2 years yoga, 5 years pilates , 5 years dancing