Maria Sakara

• Reservations Management: Comprehensive management of bookings across various online platforms, including rate updates, availability management, and handling changes or cancellations.
• Customer Service: Delivering personalized customer service, addressing inquiries and complaints, resolving issues, and ensuring guest satisfaction.
• Property Management: Actively overseeing and managing the property's facilities, coordinating maintenance, managing staff (where applicable), and maintaining high standards of cleanliness and functionality.
• Purchasing Management: Developing and executing budgets, monitoring inventory, negotiating with suppliers, and overseeing goods receipt and storage.
• Accounting Support: Issuing invoices, tracking customer accounts, and collaborating with the accounting department to maintain financial records.
• Marketing & Communications: Managing social media, creating content, promoting the property through various channels, and managing online reviews.
• Check-in & Check-out: Welcoming and bidding farewell to guests, providing information about the property and the local area.

As a freelancer, I had a wide range of responsibilities, from creating attractive visual materials and managing bookings on online platforms and channels, to providing direct support to guests and resolving any issues that arose during their stay.

Procurement Management:
Negotiating with suppliers to secure the best prices and terms.
Selecting and evaluating new suppliers.
Managing inventory and purchase orders.

Personnel Management:
Selecting, training, and evaluating personnel.
Creating a positive work environment.

Financial Control:
Overseeing the company's financial processes.
Controlling cash and receipts.
Collaborating with the accounting department to produce financial statements.

Accounting Support:
Providing accounting support for the company's daily operations.
Preparing reports and analyses for management."

Monitoring security systems, responding promptly to alarms, managing customers, and providing administrative support.

Daily cash register operations: Opening and closing cash registers, handling cash and other forms of payment, resolving any issues that may arise during the process.

Scheduling and assigning tasks: Creating work schedules for the cashier staff, ensuring full coverage of all shifts.

Training staff: Training new employees on cash register procedures and customer service.

Quality control: Overseeing the quality of customer service and ensuring compliance with company procedures.

Troubleshooting: Resolving technical issues with cash registers and resolving any customer disputes.

Cash counting: Counting cash at the end of each shift and ensuring accuracy of procedures.

Handling various payment methods: Serving customers using cash, cards, checks, or other payment methods.

Store Management: Opening and closing the store, ensuring smooth daily operations.

Inventory Management: Monitoring stock levels, ordering new products, receiving and storing merchandise.

Customer Service: Providing excellent customer service, resolving any issues, and handling complaints.

Staff Management: Training new employees, evaluating performance, and creating a positive work environment.

Financial Management: Controlling cash, managing receipts and expenses.