Maria Theodoropoulou
Amaliada
Summary
Proven to enhance guest satisfaction at Acrogiali Beach Hotel Mykonos through exceptional service and timely order delivery. Skilled in POS system operations and demonstrating social perceptiveness, I effectively resolved customer complaints, boosting loyalty. Adept at training staff and maintaining cleanliness, my efforts significantly improved team performance and dining experiences.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
Thassos Grand Resort
04.2024 - Current
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Bar Waiter
Acrogiali Beach Hotel Mykonos
04.2023 - 10.2023
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Bar Waiter
Acrogiali Beach Hotel Mykonos
04.2022 - 10.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Bar Waiter
Acrogiali Beach Hotel Mykonos
04.2021 - 10.2021
- Served alcoholic and non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Assisted with bartending duties during high-volume shifts.
Bar Waiter
Acrogiali Beach Hotel Mykonos
07.2020 - 10.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Certificate - Hotel And Motel Management
OAED
Pyrgos, Elia,Greece07.2021
Associate of Science - Computer Science
OAED
Pyrgos, Elia, Greece09.2019
Skills
- Cleanliness
- Order Taking
- Social Perceptiveness
- Reservation Management
- Personal grooming
- Memory retention
- Table Setting
- Foreign Language
- Professional Attitude
- Team Player
- POS system operations
- POS Systems
Languages
Greek
Native language
English
Advanced
C1
Timeline
Hotel Waiter
Thassos Grand Resort
04.2024 - Current
Bar Waiter
Acrogiali Beach Hotel Mykonos
04.2023 - 10.2023
Bar Waiter
Acrogiali Beach Hotel Mykonos
04.2022 - 10.2022
Bar Waiter
Acrogiali Beach Hotel Mykonos
04.2021 - 10.2021
Bar Waiter
Acrogiali Beach Hotel Mykonos
07.2020 - 10.2020
Certificate - Hotel And Motel Management
OAED
Associate of Science - Computer Science
OAED
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