Maria Tsakmaka
Athens
Summary
Professional with a solid background in tourism sector . Owns valuable experience, able to manage several projects simultaneously. Strong relationship builder who can work effectively with people at all aspects of business. Energetic, proactive and flexible, enjoys challenge and learning new things, whilst being a good team player .
Overview
9
9
years of professional experience
Work History
Sales Executive
Hestia Luxury Apartments
10.2022 - Current
- Negotiating and closing deals: Negotiating terms and pricing to reach mutually beneficial agreements with clients and closing sales contracts.
- Building communication with clients to ensure a smooth operation of a converted business and achieve client satisfaction and loyalty whereas cultivating lasting relationships with them understanding their needs.
- Contacting sales presentation and demonstration: Presenting product or service offerings to potential clients to showcase their value and benefits.
- Providing excellent customer service. Ensuring high customer satisfaction by promptly addressing queries, resolving issues and maintaining good communication.
- Collaborating with internal teams: Working closely to align strategies and address customer needs.
- Documenting sales activities (inspection and sales visits) and preparing sales reports.
- Negotiating and establising payment terms, agreements, cancellation policies with customers.
- Preparing and sending proposal to clients (groups, events, FIT, MICE)
- Follow ups, negotiations, inspections, sales calls, conversion and contracting.
Hotel Manager (Artemis Holidays Hotel)
Co-owner
03.2017 - 10.2022
- Supervision of work at all levels (receptionist , housekeepers etc.) and set clear objectives.
- Customer booking management.
- Planning of activities and allocate responsibilities to achieve the most efficient operating model.
- Communication with customers when needed (daily communication-address their complaints and find solutions to their problems).
- Cooperation with external partners including travel agencies.
- Daily inspection facilities and inforce strict compliance with health and safety standards.
Customer Service Representative
Hondos Center
02.2015 - 03.2016
- Customer service.
- Achievement of qualitative and quantitative store goals.
- Cash receipts and cashier closures.
- Telephone information and communications of customers inquiries and requests.
Education
Master of Science - Sociology And Religion
Theological School of AUTH
Thessaloniki07.2019
Bachelor of Science - Theology
Theological School of AUTH
Thessaloniki05.2014
Skills
Communication Responsibility Time management Decision making Team spirit Problem solving Creativity
Languages
Greek
Native language
English
Proficient
C2
German
Elementary
A2
Accomplishments
ACTA CERTIFICATION TRAINING & ASSESSMENT CCU Certified computer user :
- Windows
- Word
- Excel
- Internet
- Outlook
- Access
- Powerpoint
Timeline
Sales Executive
Hestia Luxury Apartments
10.2022 - Current
Hotel Manager (Artemis Holidays Hotel)
Co-owner
03.2017 - 10.2022
Customer Service Representative
Hondos Center
02.2015 - 03.2016
Master of Science - Sociology And Religion
Theological School of AUTH
Bachelor of Science - Theology
Theological School of AUTH
Similar Profiles
ASHLEIGH E. COEASHLEIGH E. COE
Fitness Director & Head Trainer at The 600 Luxury ApartmentsFitness Director & Head Trainer at The 600 Luxury Apartments
ANDREA LAMMANDREA LAMM
Leasing & Marketing Director at The Elaine Luxury ApartmentsLeasing & Marketing Director at The Elaine Luxury Apartments
MARIA STEGALLnull MARIA STEGALL
Property Manager at The Alexa Luxury ApartmentsProperty Manager at The Alexa Luxury Apartments