MARIA ZERVAKI

Personal Assistant to

• DIRECTOR PROCESS IMPROVEMENT OTE Group,
• DIRECTOR SUSTAINABILITY & CORPORATE RESPONSIBILITY OTE Group &
• DIRECTOR CORPORATE AFFAIRS & INTERNAL COMMUNICATIONS OTE Group

• Manage the daily calendars , travel arrangements , schedule meetings / appointments, budget controlling , expense reports, manage payments / invoices (SAP system) , communicate with suppliers , support to senior partners etc.

Personal Assistant to EXECUTIVE DIRECTOR - HR BUSINESS PARTNER TECHNOLOGY, IT & CORPORATE FUNCTIONS AND LABOR RELATIONS

• Management of corporate customer renewals (imports, spr, agent changes, confirmation of supporting documents, check of terminal equipment price list, orders, etc.).
• Support Network of dealers (OTE stores, Germanos, etc.) and service department in matters of renewals.
• Corporate client activations from portability (G-list corporate)
• Statistical data collection and reporting

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Teaching philology courses to high school students