Maria Aimilia Ioannidou

Customer oriented high technical and sales, account and billing support, internal processes, following up with candidates via email, escalations and performing inbound and outbound calls and chat conversations for best customer satisfaction and issue resolution.

• Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
• Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
• Handled customer inquiries and resolved issues efficiently.
• Assisted customers in product selection, ensuring a positive shopping experience.
• Maintained knowledge of product features to provide informed recommendations.
• Described product highlights and benefits to help guide purchasing decisions.
• Increased customer satisfaction by addressing and resolving issues promptly and professionally.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.

• Implemented and adhered to HR policies and internal processes to ensure compliance and operational efficiency.

• Managed pre-onboarding activities, including candidate follow-ups from recruitment to training initiation, ensuring seamless transitions.

• Collected, extracted, and prepared files and information for job offer documentation, streamlining processes for the HR onboarding team.

• Collaborated daily with management, operations, training departments, and warehouse teams, ensuring alignment across operations.

• Oversaw visa applications for foreign candidates, coordinating with legal representatives, legal department, and HR onboarding teams.

• Facilitated client-specific onboarding processes, including the collection and archiving of specialized documentation.

• Monitored and followed up on language and technical testing completion asper client requirements, ensuring compliance with standards.

• Conducted data collection and verification for address details, internet connectivity tests, and other essential onboarding requirements.

• Provided actionable feedback to enhance the automation and optimization of HR processes, promoting continuous improvement.

• Managed front desk communications, handling incoming calls with professionalism and efficiency.

Performed outbound candidate engagement via calls and email follow-ups,strengthening candidate relationships.

• Tracked and reported training attendance, ensuring adherence to schedules and compliance with client expectations.

• Other duties as assigned

• Expertise in multinational recruitment, including end-to-end, corporate, and global recruitment processes, as well as technical recruitment, tailored to diverse business needs (organizational and client oriented).

• Skilled in selecting (pre-screening) and interviewing candidates proficiently in Turkish, English, and Greek, ensuring a seamless alignment with job requirements and organizational culture.

• Proficient in utilizing HR software and systems to optimize recruitment workflows and manage HR data efficiently.

• Experienced in performing various HR functions, ensuring compliance with HR policies and procedures.

• Demonstrated ability to prepare and follow up on job offers, negotiate terms and support candidates throughout the hiring process.

• Competent in data collection, entry, and processing, ensuring accuracy and confidentiality.

• Successfully manage and follow up of onboarding processes for new hires, including the visa application process for international candidates.

• Strong organizational skills in handling administrative tasks and maintaining follow-ups with candidates up to the commencement of their training.

• Participated in recruitment events/job fairs to build a strong talent pipeline.

• Support to Turkish, CEMEA and Greek markets as Tier 1 and Tier 2 customer case advisor, following up on going cases with customers, authorized resellers and client by performing inbound/outbound calls, emails and escalations.
• Resolved technical issues through effective troubleshooting and problem-solving techniques.
• Provided exceptional customer support via phone and email, ensuring timely issue resolution.
• Documented and tracked customer interactions in CRM system for streamlined follow-up and reporting.
• Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
• Improved customer satisfaction scores with personalized technical support and follow-up.
• Trained new team members on technical processes and customer service best practices to ensure consistency.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
• Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
• Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
• Managed high levels of call flow and responded to technical support needs.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Used ticketing systems to manage and process support actions and requests.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Streamlined communication between technical support and development teams, leading to quicker bug fixes.

• Delivered exceptional reception and customer service, ensuring client satisfaction and positive first impressions.

• Provided translation and interpretation services, facilitating seamless communication across languages.

• Developed and executed public relations strategies, promoting brand identity and fostering strong relationships with stakeholders.

• Ability to use APC program Business Value for effective data management and process optimization.

• Assisted in accounting tasks, ensuring accurate financial records and compliance with organizational standards.

• Experienced in archiving, maintaining organized and secure documentation systems for easy retrieval and compliance.

• Supported warehouse operations, contributing to inventory management and logistics coordination.

• Provided IT support, troubleshooting and maintaining systems to ensure uninterrupted operations.

Training: Auto King Headquarters/Central Service, Kartal, Istanbul, Turkey.

• Served as Personal Assistant to the General Manager, effectively managing schedules, correspondence, and administrative tasks to ensure organizational efficiency.

• Handled supplier communication and negotiations, fostering partnerships and securing favorable agreements.

• Successfully managed import and export processes, navigating regulations to ensure smooth international transactions.

• Experienced in archiving, maintaining organized records for quick retrieval and compliance.

• Directed Public Relations strategies, contributing to brand promotion and positive corporate image.

• Managed Customer Service, building strong client relationships and ensuring high levels of satisfaction.

• Oversaw Sales Management for both B2C and B2B segments, specializing in LPG systems to drive revenue growth.

• Competent in interpretation and translation services, ensuring clear and effective communication across multiple languages (Turkish, Greek and English).

• Skilled user of APC program Kefalaio for data management and operational tracking.

• Assisted in accounting tasks, ensuring accurate financial records and compliance with organizational standards.

• Provided IT support, troubleshooting technical issues and maintaining systems to support smooth operations.

Training: Gas Theodorou (Sole Official and Exclusive Representative of the ZAVOLI Company in GREECE) / Lagada, Thessaloniki, Greece.

• Facilitated and managed guest relations, ensuring a welcoming and professional experience for all guests, including VIPs, athletes' families, and international visitors.

• Provided exceptional service by addressing inquiries, resolving issues, and offering information on event schedules, venues, and services.

• Supervised spectator services, ensuring safety, comfort, and accessibility inspect at or areas.

• Coordinated and trained volunteers and staff to effectively assist spectators and maintain smooth operations and exceptional service.

• Monitored crowd flow, implemented measures to prevent congestion, and ensured compliance with Olympic standards and protocols.

• Demonstrated multilingual proficiency, using strong communication and problem-solving skills to handle high-pressure situations effectively and support a diverse audience.

•Collaborated with event organizers, security teams, and logistics personnel to ensure seamless event execution in a high-pressure, fast-paced environment.

• Represented the organization at events, fostering positive public relations and contributing to a strong brand presence.

Location and training: Peace and Friendship Stadium, Piraeus, Attica, Greece.

• Facilitated accurate communication between stakeholders and parties in high-pressure environments, ensuring effective communication and understanding.
• Translated documents, ensuring clarity and cultural relevance for diverse audiences.
• Developed and implemented streamlined processes to improve interpretation efficiency and accuracy.
• Collaborated with cross-functional teams to support effective communication strategies during events.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store, going above and beyond to serve needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.