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Maria Eleni Kontogiannopoulou
Tour Leader
Athens
Summary
- Trust worthy person who can work both independently and in a team concept without any supervision.
- Organizational, flexible, easily adapting in a new working environment with great sense of diplomacy and critical thinking.
- Both flexible and going by the book depends on what the circumstances demand, determined and passionate.
- Strong sense of team spirit and capable of handling demanding situations efficiently and professionally.
- Hard worker, always eager to learn new skills and seek for evolution on a daily basis.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Tour Leader
Sights of Athens
Athens
10.2022 - 01.2023
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to [50] people on scheduled daily tours.
- Built personal relationships with guests to promote positive experiences.
- Sharing with the guests the beauty of the places and the deep hidden history under the ruins of the city
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Researched information on Delphi and Sounio to provide accurate, detailed tours.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Hostess
Sunset Oia
Santorini
04.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Responsible for meal preparation on board
- Responsible of making the report about the food supplies on board
- Informing our guests about the safety briefing on board in order to secure their safety on board
- Keeping the interior of the catamaran neat and clean
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible for groups of up to 20 people on scheduled catamaran tours.
- Demonstrated superior professionalism while interacting with customers an crew.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Researched information on caldera of Santorini to provide accurate, detailed tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tourists through fun and engaging conversation.
- Assisted tour members with luggage and bags while handling other helpful tasks.
- Furnished customers with unique experiences by developing and creating new tour routes when the weather changes our scheduled route.
Hostess
Caldera Yachting
Santorini
08.2021 - 11.2021
- Answered customer questions about hours, catamaran cruise details, and menu information.
- Picking up the clients from their hotels efficiently and on time with the driver of the company.
- Collected and deposited payments from guests on bus by using cash and POS system and prepare all the paperwork needed in order to get their tickets on time and without any delay issues.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Upon the arrival at the marina I separate the group indicating and escorting each and every one of my group to the right catamaran in order to ensure that they will reach the right vessel to enjoy their cruise safely and without any mix ups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area that they are about to explore.
- Managed groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding the itinerary's progress.
- Informed tour members of safety risks associated with bad weather condition, confirming customer security.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Checked tour vehicles for cleanliness, safety and functionality.
- While our return interacting with the group gathering useful feedbacks about their experience with our company in order to improve ourselves and the offering quality of service.
Receptionist
Potnia Theron Suites
Santorini
10.2020 - 11.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, emailing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided sufficiently good use of Heart hotel system
- Prepared welcome drinks and snacks for the guests
- Resolved customers inquiries (booking reservations for restaurants, transportation and other activities)
- Provided general information about the island, history, culture and landmarks
Restaurant Hostess
Asterias Waterfront Rsturant
Santorini
04.2019 - 10.2019
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone and email, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Pool Bar Supervisor
Bella Santorini Hotel
Santorini
05.2018 - 09.2018
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Completed requisitions to maintain required stock par levels.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Restaurant Waitress
Volcano View Hotel
Santorini
06.2017 - 10.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Utilized communication with the kitchen for highly important issues such as allergies, intolerances and other customers dietary issues and special requests
Education
Associate Degree in Hospitality - Hospitality Administration And Management
New York College
Athens, Greece 10.2019 - 06.2021
Skills
Travel recommendations
undefinedSoftware
Microsoft Office Excel
Certification
Barista
Interests
Literature
Philosophy
Psychology
Music
Arts
Timeline
Tour Leader
Sights of Athens
10.2022 - 01.2023
Hostess
Sunset Oia
04.2022 - 08.2022
Hostess
Caldera Yachting
08.2021 - 11.2021
Receptionist
Potnia Theron Suites
10.2020 - 11.2020
Associate Degree in Hospitality - Hospitality Administration And Management
New York College
10.2019 - 06.2021
Restaurant Hostess
Asterias Waterfront Rsturant
04.2019 - 10.2019
Pool Bar Supervisor
Bella Santorini Hotel
05.2018 - 09.2018
Restaurant Waitress
Volcano View Hotel
06.2017 - 10.2017
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