Dancing
Maria Ioanna Gavrila
Undergraduate Student
Piraeus
Summary
I am a highly motivated and results-driven individual with a strong academic background in Agricultural Development and Natural Resource Management. With hands-on experience in customer service, hospitality, and quality control, I have developed excellent interpersonal skills and the ability to work efficiently under pressure. My experiences have allowed me to demonstrate a keen attention to detail, strong communication abilities, and a commitment to providing high-quality service. I thrive in dynamic and fast-paced environments, always eager to learn and adapt to new challenges.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Koutouki Tis Elenis,
04.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Trigono Ths Geusis
11.2023 - 03.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
Quality Control Intern
Giotis
08.2023 - 10.2023
- Performed organoleptic and microbiological tests to assess product quality and safety.
- Inspected finished products from the production line to ensure compliance with quality standards.
- Maintained comprehensive records of all test results and inspection findings, facilitating easy access during internal or external reviews.
Server
T24
07.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/ Cashier
Morias
07.2019 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Tour Guide
O.M. Destination Management Cyprus-Greece, Athens
10.2017 - 06.2019
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Welcoming and accompanying VIP business executives during their tours in Athens.
- Assisting with professional conferences and events.
Education
Bachelor - Agricultural And Natural Resource Management
National And Kapodistrian University of Athens
Evia, Greece 10.2020 - Current
Skills
Strong work ethic
Guest engagement
Hospitality service expertise
Team collaboration
Critical thinking
Problem-solving
Certification
Digital Skills
Interests
Fitness
Reading Books
Timeline
Server
Koutouki Tis Elenis,
04.2024 - 09.2024
Server
Trigono Ths Geusis
11.2023 - 03.2024
Quality Control Intern
Giotis
08.2023 - 10.2023
Server
T24
07.2023 - 08.2023
Digital Skills
06-2023
Bachelor - Agricultural And Natural Resource Management
National And Kapodistrian University of Athens
10.2020 - Current
Server/ Cashier
Morias
07.2019 - 08.2023
Tour Guide
O.M. Destination Management Cyprus-Greece, Athens
10.2017 - 06.2019
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