Maria Kornilia Mermigka
Dubai
Summary
Dedicated Psychology student with a strong work ethic and a solid sense of accountability. With a customer-focused approach and friendly demeanor. Highly organized, with excellent written and oral communication skills. Takes on difficult new roles while utilizing interpersonal soft skills, collaboration, and problem-solving abilities. Aim to provide high-quality services with consistent results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Agent
AEGEAN airlines
02.2023 - Current
- Educated customers on company systems, form completion, and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Automated processes to manage remote network.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Pharmacy Technician
Theageneio cancer Hospital
08.2020 - 12.2020
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Prepared intravenous solutions, impurities, respiratory drugs, and other solutions using aseptic techniques
Sales Personnel
Admiral
06.2019 - 08.2019
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Psychology
University Marconi
Rome (online)10.2024
Associate of Science - Pharmacy
OAED Apprenticeship College
Thessaloniki06.2021
Skills
- Customer service
- Complex Product Knowledge
- Conflict Mediation Abilities
- Carrier Relations
- Process Transactions
- Issue and Complaint Resolution
- Order and Refund Processing
- Customer Data Confidentiality
- Interpretation and Translation Services
- Invoice Preparation and Processing
- Problem-Solving Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Collaborative Environments
- Online Systems
- Analytical Abilities
- Microsoft Office
- Data Entry
- Digital marketing
- Comprehensive pharmaceutical knowledge
Certification
- fundamentals of digital marketing-google
- ECDL
Languages
Greek
Native language
English
Advanced
C1
Italian
Intermediate
B1
Timeline
Call Center Agent
AEGEAN airlines
02.2023 - Current
Pharmacy Technician
Theageneio cancer Hospital
08.2020 - 12.2020
Sales Personnel
Admiral
06.2019 - 08.2019
Bachelor of Science - Psychology
University Marconi
Associate of Science - Pharmacy
OAED Apprenticeship College
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