Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariami Kalntani

Serres

Overview

7
7
years of professional experience

Work History

Central Restaurant Reservations Officer

Sani Resort
05.2024 - Current
  • Costumer Service for restaurant reservations of Sani Resort.
  • Telephone communication with costumers and email management (languages of communications: English, Greek, German).
  • Use of Restaurant Reservations program/ use of Opera.

Costumer Service Officer

Timeframe
07.2023 - 10.2023
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.

Costumer Service Officer

Teleperformance
05.2023 - 06.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.


Restaurant Worker

Festtos
07.2022 - 04.2023
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Provided recommendations to costumers regarding food nd beverages.
  • Developed strong relationship with restaurant clientele.
  • Assisted in food presentation and beverage preparation.

English Teacher for Refugee Classes

Freizeitslounge Neugraben
01.2022 - 07.2022
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Receptionist

Park Hyatt
01.2019 - 07.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Performed various administrative tasks, including managing reservations and billing.

Assistant Kindergarten Teacher

Internationaler Kindergarten Alrona
02.2018 - 08.2018
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Developed and implemented individualized learning plans for each student under my care.
  • Designed and conducted age-appropriate activities that promote learning and development.

Salesperson

Budnikowski
02.2017 - 06.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Education

Kauffaenische Assistenz/ Fremdsprachen

Berufliche Schule Fuer Medien Und Kommunikation
Hamburg

Veterinarian Assisting

IEK
Athens
2026

Skills

  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Innovation and Creativity
  • MS Office

Languages

Greek, Georgian
Native language
English
Advanced
C1
German
Advanced
C1
Russian
Elementary
A2

Timeline

Central Restaurant Reservations Officer

Sani Resort
05.2024 - Current

Costumer Service Officer

Timeframe
07.2023 - 10.2023

Costumer Service Officer

Teleperformance
05.2023 - 06.2023

Restaurant Worker

Festtos
07.2022 - 04.2023

English Teacher for Refugee Classes

Freizeitslounge Neugraben
01.2022 - 07.2022

Receptionist

Park Hyatt
01.2019 - 07.2019

Assistant Kindergarten Teacher

Internationaler Kindergarten Alrona
02.2018 - 08.2018

Salesperson

Budnikowski
02.2017 - 06.2017

Kauffaenische Assistenz/ Fremdsprachen

Berufliche Schule Fuer Medien Und Kommunikation

Veterinarian Assisting

IEK

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Mariami Kalntani