Mariami Kalntani
Serres
Overview
7
7
years of professional experience
Work History
Central Restaurant Reservations Officer
Sani Resort
Chalkidiki
05.2024 - Current
- Costumer Service for restaurant reservations of Sani Resort.
- Telephone communication with costumers and email management (languages of communications: English, Greek, German).
- Use of Restaurant Reservations program/ use of Opera.
Costumer Service Officer
Timeframe
Serres
07.2023 - 10.2023
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Costumer Service Officer
Teleperformance
Serres
05.2023 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Restaurant Worker
Festtos
Hamburg
07.2022 - 04.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Provided recommendations to costumers regarding food nd beverages.
- Developed strong relationship with restaurant clientele.
- Assisted in food presentation and beverage preparation.
English Teacher for Refugee Classes
Freizeitslounge Neugraben
Hamburg
01.2022 - 07.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Receptionist
Park Hyatt
Hamburg
01.2019 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Performed various administrative tasks, including managing reservations and billing.
Assistant Kindergarten Teacher
Internationaler Kindergarten Alrona
Hamburg
02.2018 - 08.2018
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Developed and implemented individualized learning plans for each student under my care.
- Designed and conducted age-appropriate activities that promote learning and development.
Salesperson
Budnikowski
Hamburg
02.2017 - 06.2017
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Kauffaenische Assistenz/ Fremdsprachen
Berufliche Schule Fuer Medien Und Kommunikation
HamburgVeterinarian Assisting
IEK
Athens2026
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- MS Office
Languages
Greek, Georgian
Native language
English
Advanced
C1
German
Advanced
C1
Russian
Elementary
A2
Timeline
Central Restaurant Reservations Officer
Sani Resort
05.2024 - Current
Costumer Service Officer
Timeframe
07.2023 - 10.2023
Costumer Service Officer
Teleperformance
05.2023 - 06.2023
Restaurant Worker
Festtos
07.2022 - 04.2023
English Teacher for Refugee Classes
Freizeitslounge Neugraben
01.2022 - 07.2022
Receptionist
Park Hyatt
01.2019 - 07.2019
Assistant Kindergarten Teacher
Internationaler Kindergarten Alrona
02.2018 - 08.2018
Salesperson
Budnikowski
02.2017 - 06.2017
Kauffaenische Assistenz/ Fremdsprachen
Berufliche Schule Fuer Medien Und Kommunikation
Veterinarian Assisting
IEK