Mariana Stavrou
Focused Hotel Operations Specialist
Athens
Summary
Operations professional poised to bring value to dynamic team. Leveraged past experiences to improve workflow and operational efficiency while maintaining high standards. Known for collaborative approach and adaptability, consistently delivering results under changing conditions. Proficient in process improvement and problem-solving.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Hotel Operations Support Specialist
Expedia Group
09.2020 - 02.2024
- Assisting Expedia’s B2B partners in using the company's platforms, systems,
and promoting the company's services and product - Producing and analyzing data, and providing insights through phone calls for
sales, pricing, and market analysis roles with the desire to continually improve
business performance data-driven - Assisting the onboarding process for new properties, welcoming them to the
platform, and ensuring a smooth transition - Strong technical skills and computer knowledge, including all core Microsoft Office programs, and extensive experience using CRM and other customer relationship management or travel industry applications
- Participated in regional meetings among market managers; sharing best practices, discussing challenges, and collaboratively developing solutions for continued success within the company.
Lodging Content Associate
Expedia Group
02.2017 - 08.2020
- Creating and maintaining new hotel content and by capturing and confirming data about property amenities, on-site services, and contact information
- Ensuring that the product is complete and competitive, building room types and rate plans where required, and ensuring rates and inventory are loaded by the hotel or via their Channel Manager
- Negotiating and loading promotions for the properties, to ensure their competitiveness
- Training hotel partners on tools and processes that will optimize their products on our sites
- Making decisions and apply content appropriately following defined processes and classifications
- Acquiring photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria
AppleCare Technical Advisor
Teleperformance
07.2016 - 02.2017
- Technical Support and Customer Care for iOS products for the Spanish market.
Online Marketing Assistant
Ticketbar.eu, Part of Rokin Group International SL
09.2015 - 07.2016
- Prospecting new potential customers and partnerships for the Spanish and Greek market
- Creating website's content utilizing CRM integration.
- Increased website traffic by implementing search engine optimization strategies and creating engaging content.
- Enhanced brand awareness through the development of creative digital marketing campaigns and targeted email newsletters.
Education
Business Administration
University of Piraeus
Athens09-2015
Skills
CRM (Salesforce, Oracle)
Microsoft Office (Word, Excel, PowerPoint)
Jira (software) - Atlassian
Trello - Atlassian
Slack (software) - Atlassian
Timeline
Hotel Operations Support Specialist
Expedia Group
09.2020 - 02.2024
Lodging Content Associate
Expedia Group
02.2017 - 08.2020
AppleCare Technical Advisor
Teleperformance
07.2016 - 02.2017
Online Marketing Assistant
Ticketbar.eu, Part of Rokin Group International SL
09.2015 - 07.2016
Business Administration
University of Piraeus
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